I booked my room and a room for my mother in law through hotwire back in Feb. I also blocked rooms for my wedding guests on the weekend of July 19th. From the moment I signed the contract to block rooms, the service became unbearable. I had an incredibly difficult time reaching anyone. It took me three days and a... more

We've stayed at many hotels over the years, including other Mobil five-star/AAA five-diamond properties, and think this is the best hotel we've ever stayed in. The premises are beautiful, our room was beautiful in a quiet, elegant, comforting way, and the service was attentive and thoughtful without being unctious. Examples: (1) The front desk staff cleared up a slight check-in... more