We are glad to hear that enjoyed your stay with us at Gran Melia Puerto Rico. Our hotel can truly delight you with the fine service royal service offers. I’m confident that your vacations will be remembered fondly for a long time. Thanks again for your visit. The entire staff is looking forward to serving you again in the future....

First of all I want to thank you for taking the time to post your comments. I am happy you enjoyed your stayed with us. Our property is truly a gorgeous resort. I apologize for the inconvenience with landscaping personnel. Our restaurants are truly delicious because in Gran Melia Puerto Rico we have three of the best chefs on the...

We truly appreciate you taking the time to write down your concerns and comments. At Gran Melia Puerto Rico we truly strive to exceed our guest’s expectations. We wish we could please everyone regrettably at times is not possible but I can assure you that we try. I would appreciate if you would kindly provide me with your phone and...

Thank you for taking a moment to share your comments regarding our resort. We are excited to hear you enjoyed your stay with us. It is always our goal to exceed our guest’s expectations. Our hotel can truly delight you with the fine service, excellent food, wide range of sports activities, and other amenities—all located in a magnificent setting. I’m...

Thank you for your observations and concerns about our resort. I was discouraged to hear of your challenges and sincerely apologize. I regret your experience with us was not up to your expectations. It is always our goal to provide the best personalize service to you and any guest that comes to our resort. If you would, please take a...

Dear Guest, We truly appreciate and thank you for your comments and concerns about our resort. We certainly take all comments posted on the travel websites very seriously, however, I was disappointed to hear of your inconvenience with the card hold and staff and sincerely apologize. Kindly provide me with your telephone number and the best time to reach you...

Dear Guest, I am joyful you were happy with our staff, accommodations and Royal Service package. I appreciate you taking the time to post your feedback on this website. Here at our hotel we endeavor to improve everyday our service and the quality of our products. I can guarantee that at every opportunity we come across to delight our guest...

Thank you for taking a moment to write and let us know the areas you consider need improvement. We surely take all comments posted on the travel websites very seriously, however, I was discouraged to hear of your challenges and honestly apologize. We truly value your concerns regarding our resort. It is at all times our intention to go beyond...

Dear guest, we are truly grateful to hear your feedback regarding your concerns. We will closely monitor the issues, because we are at all times striving to improve. I sincerely apologize for all the inconvenience during your trip to Puerto Rico. If you would, please take a moment and contact me directly by replying at Management@granmeliapr.com. I would greatly appreciate...