We booked then read the reviews and nearly canceled. We are pleased that we did not cancel. The staff were very helpful and the room was fine. The only problem with the room was the lack of electrical sockets (x2) - one for the small fridge and the other for the TV. Breakfast is nothing to write home about, but... more

we stayed at the relax resort for 9 nights. the hotel is off the beaten path. it is a 10 minute taxi drive to the hip strip. you have to take a taxi wherever you go. it is too far to walk. if you call the front desk they will have a taxi there in about 10 minutes. when we... more

Worked in Jamaica and stayed at Relax Resort for 6 months in 2006 – okay. Came back six months later – everything’s wrong! Woke up one morning and my balcony door was open! Someone had been in my bedroom when I was sleeping stealing my purse out of the pocket of my trousers… Got treated disrespectfully by owner who didn’t... more

As I work in Bontego Bay my first thought was that this place was a nice place, well situated, and close to everything. But after a couple of weeks stay I realized that it was not a dream come to. The staff was inpolite and it seems like the word "service" does not exist in their vocabulary. During my stay... more

Working in Montego Bay for two months and stayed at the Relax Resort Hotel. First impression was that the rooms were spacious but closer inspection showed that everything was extremely tatty and had seen better days. Definitely a low budget place. The staff and owners seemed to consider that you were there for their inconvenience and everything was too much... more

I stayed at the Relax resort with our two children (11 and 5) while we waited for their dad to arrive from London and found the staff friendly and extremely helpful at times but this was inconsistent. I did not need to access the internet but if I wanted to use the phone that was available at very little cost... more

The room had an old stuffy smell, never had enough towels, when asked for more face towels, was toll housekeeping was gone for the day, so we were given a beach towe to wash our facel. The air didn't work in one of the room, and made alot of noise, we reported it and it was never fixed, was toll... more

The rooms were large and clean, the staff were generally good particularly at reception and the cleaners. Not a lot to do in Montego Bay in general, especially as weather was dull when we went. Not a great place for female travellers, as could be intimidating, more than common sense needed when wandering about as our particular guide turned out... more

Just got back from the Relax Resort, It was prime time (Christmas week) and we booked last minute so we did not have a lot of choices where we could stay. The resort was clean, the staff polite and accomodating and it was a relaxing time for our family. Pros: Polite staff and clean but basic facilities. Cons: Shuttles only... more