Rooms, lobby and hotel were attractive, but we had several problems, such as our room not being ready for an hour and a half past check-in time. Also, our balcony had a huge electric cable swinging free across one corner of it which didn't exactly make for a pristine ocean view. Both of the bathroom's electrical outlets did not work,... more

Ok so i booked using the hotel website and my plane tix by jetblue.....the decor of the hotel is very nice and modern which i loved. Carol at the front desk was a complete ditz! she didnt help at all. Henry at concierge desk was the best!!! so was yaritza!!! the beach is very small but it was ok for... more

Where do I beging? First let me just say that originally I had booked a reservation to stay at this hotel for 9 days instead of the two days that I lasted with my family at this hotel.The original comfirmed reservation was to have taken place from Friday August 15 to Sunday August 24,2008 Back in May this year I... more

My boyfriend and I decided that we needed a vacation, so we booked a 6 night stay in San Juan, Puerto Rico. He and his family have been there before, and he recommended that we stay at the Condado Plaza Hotel & Casino. So we booked our round trip tickets (which were just under $450.00 for the two of us!)... more

The hotel is very posh, and the views of the bay are outstanding. The rooms are beautiful, however the city vista room we booked a little smaller in size than we imagined. The amenities are great! Casino, Restaurants, Bars, Gift Shop, Swim up bar, access to the bay. A definite return trip is in order my husband and I! We... more

My wife, 14 year old daughter and I stayed for two nights. Because American Airlines loses an inordinate amount of luggage on flights into San Juan (nearly 50 people on our plane alone), we showed up at nearly midnight. We were told our room was ready but after hearing a very loud private party off of the lobby, my wife... more

Well i am from Puerto Rico but i moved to miami, it's been 2 years now I was planning a trip to PR with my boyfriend and he is not from where im from so i heard that the condado hotel and casino was renovated so i wanted to stay there, so i called did reservations , i reserved city... more

I do not usually take the time nor feel compelled to write a review after a stay at a hotel but this time I do. This was my second time to visit Puerto Rico and I felt I had done my research about which hotels we might want to stay in as we wanted to stay in the Metro area.... more

Just returned from a 3 night stay at the Condado Plaza Hotel and Casino. Check-in was quick. Our first room was worn (peeling paint, damaged door to balcony, etc.) and the room had a major problem with the climate control. It felt as if you were outside - extreme humidity. We called for repair and were told it would take... more