The hotel is in bad shape. Since I went trough the front door I could sense that the stay was not going to be excellent. The staff at the front desk were helpful. The room was a bit worn out, but it was comfortable. The ac was excellent so was having a small refrigerator. The breakfast was very basic, but... more

I checked in to the diamond palace hotel on 7/4/08 and checked out on 7/6/08. This hotel needs to be renovated immediately. It is so run down. The first thing that was wrong is the late check in and poor customer service. We were told that check-in is at 3pm and we did not get to our rooms until 4:15pm.... more

I went to Puerto Rico to help my son find an apartment for himself and his bride-to-be. This hotel fell into our price range a LOT better than the nearly next door Marriott Hotel did, and the location was great. I chose to ignore the reviews. I hope you will read mine, as Diamond Palace deserves a chance. When you... more

The last time I stayed at the Diamond Palace Hotel & Casino was in 2004. When I read the reviews that people wrote since then I was nervous and considered changing my reservations. "I AM GLAD I DIDN'T ! " We arrived at the Diamond Palace at 8:30 pm and was greeted by the doorman, checked-in and escorted to our... more

WOW where to start? Just when you think things can't get any worse... I booked this hotel on Hotwire, and that was my first mistake because I couldn't read the horrible reviews already posted on trip advisor. Hotwire is the ONLY way this place stays in business. Arrived at the Roach Palace, and checked in. The individuals at the front... more

I could rant and rave about this place for hours, but i'll just give you the cliff notes. Arrived at 3pm to be told check-in wasn't until 4 (even though my confirmation said 3pm), didn't get our room keys until 4:50pm. No it wasn't busy. The staff was just lazy, rude and completely disrespectful. There were holes in the ceiling... more

I can never get over all the negative reviews this hotel always gets. I just stayed here a second time and, for the price, it met expectations. Here are the facts: 1) Hotels in San Juan (and to a lesser extent, all of Puerto Rico), are very overpriced. It is not uncommon to easily drop $150-$175 per night plus endless... more

I have been in more than 100 different hotels and this one was BY FAR the WORST hotel I ever been in. Just a quick list of problems in this terrible hotel: - Dirty. The room and the bathroom were in terrible state - Old. The room and the hotel needs obvious repairs - Terrible service. Most of times, nobody... more

We flew to San Juan the day before leaving on a cruise and wanted someplace reasonable to stay overnight. We've done this several times before and the Diamond Palace was on a par with the other places we've stayed (Comfort Inn, for one). Hotel definitely needs some TLC - the web site implies it is new but it's got to... more