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Crowne Plaza Acapulco

Call now to book: 800-980-6424 from CrownePlaza.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 138 reviews
138 Reviews
5.0 of 5 stars
19
4.0 of 5 stars
42
3.0 of 5 stars
17
2.0 of 5 stars
37
1.0 of 5 stars
23
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#34 of 161 hotels in Acapulco
  • Address
    Av. Costera Miguel Aleman 123
    Formerly Costa Club
    Acapulco 39670
    Mexico
Check Rates: $129 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 138 traveler reviews
  • What to Expect:
    • 3.5 based on 102 reviews Rooms
    • 3 based on 98 reviews Service
    • 3 based on 96 reviews Value
    • 3.5 based on 100 reviews Cleanliness
    • 4 based on 25 reviews Pool
  • Recommended For:
    • 50% based on 108 reviews Families with teenagers
    • 50% based on 108 reviews Young singles
    • 50% based on 108 reviews Families with young children
    • 30% based on 108 reviews Older travelers
    • 30% based on 108 reviews An amazing honeymoon

Reviews of Crowne Plaza Acapulco

( 1-10 of 138 )
2 of 5 stars
O.C. California
Jul 1, 2008
0/3 found this review helpful

I don’t want to bore you with a lengthy review so I will keep it short. The Crowne Plaza Acapulco tried to overcharge my wife and me. While trying to resolve the overcharge I have found that Front desk staff and management are rude, inconsiderate and unprofessional. So if you decide to vacation here WATCH OUT. more

1 of 5 stars
sincere0976
Jun 20, 2008
0/2 found this review helpful

Everything you read that's negative is true. The place is nasty. Do not take a girl there to impress her, you will be embarrased! Sorely outdated rooms, horrific paint job( molded paint ), leaky air conditioning, hard to get towels, hard to communicate with staff. Crowne Plaza should be ASHAMED OF THIS HOTEL.. Astor Crowne Plaza in New Orleans is... more

5 of 5 stars
ILLINOIS
Jun 17, 2008

This is my third visit to Acapulco. No time share. No all inclusive. Just give me a pleasant hotel with a good location. This hotel has an excellent location. There are many shops and restaurants throughout the walking area. If you like silver, this is the place. The Acapulco stores are full of silver jewelry. You can walk out of... more

4 of 5 stars
Phoenix, Arizona
Jun 13, 2008

THE GOOD: Architecturally, this is the stand-out hotel on the Acapulco beach. On the beach side, the 27 floors cascade from one level to the next in a dramatic curve. You enter from the street side by walking under a spectacular horseshoe formed by the walkway balconies of all of the floors. Every room has a balcony with a view... more

4 of 5 stars
Missouri City, Texas
Jun 11, 2008

I went to Acapulco right before Thanksgiving of 2004. I went with 4 friends and we had a blast! When you walk into the entrance, it's all open air and lively. The staff there was nice, but the best part of our stay was our room. If you're able to request a room, we stayed on side of the hotel... more

3 of 5 stars
Madison WI
Jun 11, 2008

The hotel is in a great location to go to the bar, grap a bus ride or do anything you want to do in town. There is security who is helpful but they repeatedly asked if we had a room and if we had padi for three people (which we had been surprised with when we arrived that our fair... more

May 22, 2008
0/2 found this review helpful

Meeting of 45 people/32 rooms #1 did not bill quoted amount for non-mexican clients #2 meeting room too small and extremely hot - MGMT would not move us even though all rooms were empty, constantly asked to cool room and it would be OK for 30 minutes. Hotels room sheet said max of 40 people. it was so crowded they... more

4 of 5 stars
south dakota
Apr 17, 2008
2/2 found this review helpful

Very pretty hotel right on the beach. The beach is very nice, lots of venders but the hotel did a good job of having them roped off and security guards around. I actually enjoyed the vendors but for the people that don't care for them the hotel did a good job of addressing the situation. Our room had a gorgeous... more

Apr 8, 2008
1/1 found this review helpful

great hotel - had no problems at all. went during spring break and over the easter holidays. Was really packed with Mexican families and less so spring breakers. Had room on the side of the hotel with a lovely view. maid service great, size of the room spacious, balcony lovely. easy to bring in drinks from outside. couldn't use UK... more

3 of 5 stars
Dallas (McKinney), Texas
Apr 4, 2008
3/3 found this review helpful

I can add to the concern from the reviews I read about the Crowne Plaza. My boyfriend and I planned our trip to Acapulco during the week of March 24-28, peak spring break. My main concern was the fact that the hotel was going to be very old and dingy. To my surprise, we got far more than we expected... more

Reviews of Crowne Plaza Acapulco

( 1-10 of 138 )
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Crowne Plaza Acapulco Address

Av. Costera Miguel Aleman 123 | Formerly Costa Club, Acapulco 39670, Mexico