I enjoyed my stay at the Sheraton in mid-June. I was wary since I had read some of the bad reviews on this site, but found my experience was all good. The check-in was fast, and the staff were friendly. My room had a great view. I thought the pool food was tasty and not too expensive. The food I... more

I have stayed in Mexico before a LOT and knew the Sheraton would not be like a U.S. sheraton but I was really really dismayed with what I got. *REALLY MOLDY and STINKY bathroom and bedroom see pics! *Pool closed so my view for 2 weeks was of construction *Hot tub closed...for no reason *Other pool that was open was... more

My daughter and I had looked forward to the trip to Puerto Vallarta for months. We did not reallize when booking with Pleasant Holidays that we were being booked into a time-share. We were harrassed constantly with phone calls in the room and by the staff. We were actually yelled at by the waiters at the pool for not leaving... more

We just showed up at the Hotel to see if they had anything available. They showed us the room and we decided to book the room. It was a very easy and streamlined process and we didn't have to wait or anything. It is a bit lacking in Mexican charm as far as the ambiance and decor, but the staff... more

The benefits are the location is close to downtown. It is actually 2 facilities (one timeshare, other hotel) at the same location. The Bougainvillea time-share facility is a bit dated but the grounds facility looks nice and clean. Most of the bay area resorts do not have beaches. The staff were pleasant but if you get involved in the timeshare... more

I read reviews on here and in the guide books and what they say is definitely right. You can't really fault it, but dont expect anything special. It is a decidedly average hotel. The staff will not go out of their way to serve you. It is a big hotel with 600 rooms. Check-in/out was the most annoying thing. It... more

This was our fifth trip to PV and the fourth time we stayed in the timeshare we bought on the first trip. We never tire of PV, there's always something new to discover or a new place to go. The Sheraton is very nice with beautiful pools and grounds. The staff is very attentive and willing to do nearly anything... more

My husband, 4 old year son and I booked a top floor master suite directly through the hotel. It was the "nicest" room they offered: separate bedroom, living room, terrace, 2 baths, butler service, etc. Upon arrival, we waited nearly 45 minutes in line to check in. On our way up to the room, after the ridiculous wait, we were... more

My husband and I just recently spent a week at the Hilton in Ft Lauderdale (highly recommend) and then 2 weeks later spent a week at the Sheraton Buganvilias Resort and convention center. Both trips were work related and they were completely different. The Sheraton does not even come close to the Hilton! If we were paying for the Sheraton... more