They charge you everything, from TV usage to drink water and even local phone calls. We checked-in in the morning, but they didn't clean the room until the next day after 4 pm, when we complained to the supervisor. The room is small, with old beds, bad ilummination. There were no AC connections, so you have to unplug your cell... more

I rate hotels on four basic needs: Bed The king bed was large, but nothing special. Sheets were standard K mart issue Internet Internet was fairly reliable, but after booking a club floor room, which the website said came with complimentary internet, they charged me $15/day. Shower Here is where they really fall down. The water pressure on the club... more

This hotel is located in the heart of Guadalajara. Great location in front of Plaza del Sol (the largest shopping mall in town) I went for a business trip (food show convention). The convention was held at Expo Guadalajara which was 5-10 minutes away (depending on traffic). Near the hotel there are a lot of options to go eat. Also,... more

This hotel surprised me after the mixed reviews. The staff was very friendly and helpful. They arranged two day trips and told me how to do other cities on my own. Buses are directly out the front door. Cabs are there 24/7. The rooms were large and clean. The buffet breakfast was included with our room and it was excellent.... more

The best service in any hotel in Mexico, for sure! Okay, honestly, I thought this hotel would be horrible and I kicked myself for not having stayed at the Hilton, my usual favorite hotel. But now I will honestly chose this hotel over the Hilton due to the staff, service, and the courteous managers. The moment I got to the... more

One would expect a business oriented upscale hotel to be at the very least oriented to a business travelers needs, yet this property is not even up to Hampton Inn standards. Nice lobby & public areas, but the rooms while large are old, worn, uncomfortable, and fairly low end (towels, bedding, etc...). The service couldn't be worse (missed wake up... more

I stayed in this property for two nights while on business, Monday and Tuesday 4/23 & 4/24. Location: The hotel is on the corner of two fairly busy streets. There is a small driveway and you must have patience both getting in and out. Our drivers would strategically drive around the hotel so they would be on going in the... more

The hotel I found to be very nice, with very nice and helpful staff. It made a difference to ask each staff member I came across their name (or read off their nametag) and address them by their names. I think it set a friendlier pace and a desire on their part to be more willing to listen to you... more

Two elevators were not operational during my entire three night stay. My room was entered by room service staff shortly after my arrival with nary a knock or an order placed. They were placing an amenity in the room, but had not checked to verify if guest had checked in. In a Garden Suite, there was only a TV in... more