Well where do I begin? Arrived at hotel after long journey fromUK and stood waiting at reception whilst they checked over 40 of us in, only 3 staff on reception so took ages to process. Was given key to room but not shown where it was, had to look for it then finally found it on bottom floor, I asked... more

Just returned from a fabulous honeymoon at the Tucancun. My husband and I stayed there from Aug. 7-13th and we cannot say enough about this wonderful resort. We cannot wait to go back next year. It was very hot during this month, but worth it. The entire staff was very friendly (all speak English-which helps) and the hotel itself was... more

We - two adults and one 12 year old child - stayed at the Barcelo Tucancun for 14 nights. The coach transport to the hotel from the airport was efficient although it was quite clear that, after dropping other visitors off at other hotels, our hotel appeared less glamorous in comparison. Check in was trouble free and we went to... more

Booked 3 rooms for 4 adults & 2 teenagers and requested adjacent rooms at booking to find we were on different floors with none adjacent. After a 13 hour flight couldn't be bothered to argue so accepted a promise that the problem would be sorted in a couple of days after consulting Thomas Cook rep. Two days later ended up... more

After reading some of the reviews I was really worried about staying in this hotel but I needn't have. It was great. The staff were friendly, the food was good and the drinks were great. The rooms were lovely and had the added bonus of having a fridge in which was re-stocked everyday. There was always plenty of sunbeds and... more

Well, having read some previous reviews earlier in the year but after I had already booked this hotel for our holiday, it was with a little trepidation that our family (Myself and Wife plus 18 and 14 year old Daughter and Son) set off on the 10 hour flight to Cancun. We have in recent years taken holidays accross the... more

Well what can i say, this hotel is AMAZING, we could not fault one thing about it! the food was good quality, the pools are fantastic, drinks - frozen pina colada and s/berry daquaris THE BEST!! the rooms were cleaned every day, beds made every day, towells changed, no problems at all!! there are 3 pools, the party pool, the... more

I have been to the Barcelo 3 times at different times of the year and have yet to find anything negative. This is my take... Check-in: As in most places, they say rooms will be ready by 3....we have never had a problem getting checked in by then and have always been treated with utmost respect and courtesy. We had... more

My family and I just got back from Cancun and had the best time. 1st the Hotel overall was beautiful, clean and well maintained. The staff was great, no problems checking in (Thanks Nicolas, great suprise!!) We stayed in the beachfront villas which were sooo nice. The nightly shows were fantastic and recommend them highly. This was our first time... more