Beautiful hotel, unfortunately the service and attitudes of the employees left much to be desired. Whether it was the charges that were put on our credit card without our knowledge or the broken refridgerator, broken coffee maker, broken bathtub drain, $140 US phone bill for 15 minutes, broken toilet paper dispenser and to top it all off the unwillingness of... more

We stayed here as an exchange of a timeshare my family has elsewhere. We were received well in the reception, we got a nice little buffet as a welcome. I think this is only for the 'members' though. I had the feeling that you really get preferential treatment as 'members' in general. This was of course fine for us :-).... more

Staying at the Gran Melia Cancun is a real delight! The resort has a magnificent sandy strip at its door step and 3 large clean pools. The personnel was very courteous and the service was fast. The room I stayed in was clearly recently renovated and very tastefully decorated with a big clean bathroom. I do recommend the sea view... more

Just returned from a week at the Gran Melia Cancun and I must say it was incredible. The hotel is beautiful and had a wonderful international feel. The staff was friendly and accomodating. I thought the beach area was great, but as others have mentioned it was rocky. We swam and boogie boarded anyway but if you are not a... more

Just returned from a 5 night stay at the Gran Melia. We booked through Costco and got a really good deal. Overall, I have to say it was good. The hotel is architecturally interesting with lots of nice touches and the staff is attentive and professional. We decided to add on the Royal Service with an ocean view. We thought... more

Neither my wife or I had been to Cancun before. We researched online, at various travel sites, and TripAdvisor, picking the Gran Melia, hoping for the best. We purchased our accommodations, and travel arrangements through American Express. The hotel is magnificent, inside and out. We had ocean view accommodations, the room was a mini-suite, and very comfortable. We sampled the... more

I stayed in this hotel with my family fro 7 days and this was my 3 visit to cacun, i had been at the casamagna and fiesta americana condesa, and either one can't compare with the GM. let me start with the lobby is just beautiful, open lots of greens, the decoration is very pretty, and the lavander smell as... more

I stayed here with my best friend from High School for her 39th b-day. I arrived a day ahead and she arrived the following day. The hotel is gorgeous as the photo's I posted here show. Lots of space, pyramid design with marble floors and walls. To settle something quick - there really isn't any AC inside because the top... more

Well, we originally booked a room at the Ritz and then had "buyer's remorse" so we canceled it and booked a room at the Gran Melia. WHAT A MISTAKE!!!!!! If you want air conditioning and a room without a mold smell, do not bother to book a room here. Due to the enormous amounts of hanging plants in the 5... more