Firstly, the general staff were exceptional; they couldn't do enough and were exceedingly friendly. The hotel itself was what one would expect: very well presented; perfectly maintained. Unfortunately, the reception staff's performance ranged the continuum from ineffective to terse. I arrived in Dubai at 0800 to find that a unilateral decision had been made to book me in for the... more

As other reviews state, this hotel is one of the "older" US chain properties. Pleasant & nice & clean, but nothing even remotely approaching 5 Star. And, like the usual drill for US hotel chains, they confuse the fact that upgrading the lobby & public areas, & throwing in some new bedding, etc. in the rooms, "does not" qualify to... more

I stayed at this hotel for a week and found it to be very pleasant. Good rooms and very friendly staff. the Spice Island restaurant is excellent and well worth a visit. more

My wife and I stayed here for an extended stay in Feb 08. The hotel is one of the 'older' (for Dubai) 5* properties, but is in excellent condition and very clean. Location is good; a short ride from the airport, near the JW Marriott in the Muraquabat section of DXB (across from the police station). Some shopping nearby -... more

If you want a convenient location, good service and a nice place to stay , this hotel is a good option. But it is not in the league of other 5 star beach/resort properties along the Jumeira beach in Dubai, but very comfortable and functional for a business or short shopping stay. The best about the hotel is the staff,... more

Stayed a couple of days for a short break in Dubai. Hotel was able to offer and arrange complimentary car transfers to and from the hotel which was very convenient and appreciated. The hotel is in an urban location near Deira and a 15mins ride from the airport. Stayed in a Club Room - soft drinks, small snacks and breakfast... more

I stayed at this hotel during part of my stay while meeting my husband in Dubai. I travled with a friend who was also meeting her husband, we arrived the day before our husbands. I was aprehensive about staying at a hotel in the middle east w/out my husband. However, when my friend and I arrived we found the hotel... more

This hotel is located fairly close to the airport. Fairly long taxi ride to Juneriah Beach but you are in the heart of Deira where the gold souk and town centre are located. Staff are friendly and helpful. The rooms are spacious and clean with a decent bathroom. I booked with Marriott points so the hotel was great as it... more

5-star hotel. Service was good. Food in restaurants was good but expensive. Check in/out process was quick and good. Tourist info was helpful. I only stayed 2 nights. The bed and pillows were great. Rooms were average size and there seemed to be nothing special other than a nicely tiled bathroom and nice bed. I expected a lot more from... more