Beware of making any reservations for this hotel. They have a policy I have never heard of at any other hotel. If you use their "Hot Dates Great Rate", they will not allow you to cancel your reservation if you try to do it less than 15 --months-- before the stay, and they will bill your credit card for the... more

Spent three nights here before moving to another hotel for a conference. Should have stayed here for the duration. Beautiful, quite hotel in a historic building with an unparalleled location. Staff were uniformly friendly and helpful--all seemed happy to be working here. This will definitely be my Chicago hotel for future trips. more

I stayed at the Burnham recently on business. This is my second visit to the hotel. The staff was very helpful and placed me in a quiet inside room.The room was fine but could use a some updating, as the shades were faded. The only problem I had was that I could not use the internet in the evening, however,... more

Management kindly placed me in a third floor room directly over a roadworks project which utilizes jackhammers nonstop between 9 p.m. and 3 a.m. The building has15 floors and three sides that don't face the roadworks, but no attempt was made to improve my situation. I'm in town for a four day conference and not sleeping is hardly an option... more

Best hotel service in over a year--people didn't simply do what was asked, there was a proactivity among the staff (the chambermaid leaving me a handwritten note with her name on it asking if I needed anything, the bellman introducing me to all of the in-room amenities--and getting me an in-room coffee service when I noticed none was there [they... more

Beautiful hotel. We got a great deal over Memorial Day weekend and could not believe what a beautiful room we got on the 10th floor. Using the hotel's website we paid only $127/night, plus $20/night in taxes. The hotel is in a great location, just a couple blocks from Millenium Station. We took the commuter rail in from Northern Indiana... more

I'd read great reviews before I stayed, but this hotel really must be seen and lived in to be fully appreciated! The attention to detail in the decor and restoration was amazing, I really felt like I was living in a building from a gloriously bygone era. The staff were helpful, food was good (though watch out for the slightly... more

stayed 2 nights at this historic hotel-loved the original features such as lifts, doors, decor. Staff very helpful-lovely restaurant especially good for a woman staying alone. great views of the city from the window. Location -perfect for sight seeing by foot in the city. A delight more

My wife and I celebrated our anniversary at the Burnham and had an outstanding stay. They even accomodated our small dog, bringing a bowl of food and water to our room and giving him the royal treatment whenever we came into the hotel. Our room overlooked the Marshall Field's building and had a stunning view of the formal gardens and... more