They screwed up our reservation. Instead of a "deluxe lakeview room" we got a view of a brick wall on the street. The front desk clerk blamed it on Expedia. I've never had any hotel complain about Expedia before. WHen I called Expedia they tried to take control of the situation, but the hotel was uncooperative, even though the hotel... more

I stayed at the Blackstone for a work related event. It was really beautiful. Very nicely restored. If you can, try for the Lake View rooms. I had one and had an incredible view of Lake Michigan and the Navy Pier. There are fire works at Navy Pier on Wed and Sat and I got a great view of them... more

Just returned from a four night stay at the Blackstone Hotel in Chicago and had a wonderful stay. I called the hotel a few days before arriving and asked if I was able to take the "El" (subway/train) to the hotel. The concierge told me that I can take the Blue Line from O'Hare airport to the Jackson station and... more

The hotel is beautifully elegant, traditional yet contemporary. Staff greets you at the door upon entry and exit, very helpful and accomodating. My room was immaculately kept, room service responsive even thought it was a very busy week for downtown hotels. My only regret is that my wife was not there to share it with me. I had a great... more

Thrilled with location--only about 2 blocks from the Red line. Being on the back of the hotel (17th floor) the noise from the El was noticeable. Had the noise been constant it would have drifted into the background and been more white noise than anything. In fact it almost sounded like the ocean. But since the noise came and went... more

Superb service and staff, excellent room, comfortable beds, excellent internet..what more is there to day? more

If you're looking for an eclectic, modern spin on a historic hotel, then this is the place for you! Known as one of Al Capone's favorites, and completed in 1910, this one is one from the movies! On Michigan Avenue, within walking distance of nearly EVERYTHING in Chicago. Valet was exceptional, check-in was a breeze. The on-site Tapa's restaurant was... more

I was there for a conference from May 22-28. I would give it a 3.5 because of some issues, but some issues were probably specific to our situation. The Good: 1. newly refurbished, modern furniture etc. 2. very clean room 3. very nice staff 4. cute bar, although a little small 5. nonsmoking 6 Starbucks in front 7. good lunch... more

Stayed here in the 30th April 2008. Was extremely luck as the night we checked in we were informed it was the official opening and were treated to explore the hotel and sip champagne. In the ballroom we ended mingling with Chicago's high and mighty. After a good start it got even better. The room was beautiful, fantastic bed, flat... more