We come in from the outer islands twice a month. This hotel suits our purposes very well. It helps us to save money, so that we can spend it more on the family and medical bills. This is a no frills or pampering type of hotel. I wouldn't recommend this hotel for everyone. If you're coming here to spend time... more

I make it out to Oahu about once a year, and I always stay at the Big Surf. I get a beautiful view of the ocean, and it takes only minutes to walk to Waikiki and Ala Moana beaches, restaurants, clubs, and bus stops to everywhere else I want to be throughout my stay. When I rent a car, they... more

I enjoyed my stay at this hotel although it was only a few days. The service was great, and they even welcomed me with chocolates in my room! I liked the location of the hotel because it is so close to Ala Moana Center yet still in Waikiki. Plus the view of the harbor is fantastic. It's a perfect place... more

For people who don't mind NOT being pampered like spoiled queens and kings and want to save a little money, this place is perfect. It's like a clean, safe hostel but better for about the same price. It's not what people say it is but don't expect a 4-star hotel. Hawaii's expensive so I come stay here every time I'm... more

I stayed at the Big Surf recently and I can say, it was money well spent. At first I was worried about the bad reviews but I came to find out they were wrong. The elevator looked brand new and was quite quick, my room was clean, I had new towels and sheets everyday, and the family who works downstairs... more

This Hotel, if you can call it that is very rude at the manager position. To any military they will not allow you to stay. The manager will constantly come up with an excuse on why they are overbooked all the sudden. They are very rude and charge you extra money if someone goes to visit you in the room.... more

I have stayed in some very "rustic" accommodations in my time. In fact, I prefer to skimp on the accommodations so that I can splurge on other things. As a result, I have stayed in some real dives. However, I have NEVER before checked into a hotel room, signed all the payments and deposits, and then been told that the... more

Maybe the cheapest place in Honolulu but it met my needs: clean sheets etc. and a hot shower, but all I needed was a place to sleep. Fridge, microwave, coffee maker and hotplate were available in the room. Good location 5 minutes from beach and mall at Ala Moana Blvd, parking for my rental car. Not a place for a... more

I have stayed at Big Surf hotel only one night. However, that was more than enough to notice several bad things about this hotel. 1. Customer Service practically does not exist. The reception is actually a small kiosk that is not exactly connected to the hotel. The old Chinese woman that was working at the reception could barely speak English... more