My husband and I stayed at the ritz recently for a work retreat. I think that may have affected a few things that happened while we were there. this review may sound like I am complaining, but I just want everyone to know what to expect. It is a standard ritz property. It is nice, but nothing spectacular. So, if... more

We stayed for three nights at the Ritz in San Juan. As far as San Juan resorts and hotels go, this is about the best there is. The hotel is located about 1/2 a mile from the Airport. This makes it very close by if flying in, but also causes some airport noise to be heard in the resort. The... more

My husband, 11- year old son and I had a great five day stay at this hotel. The service was fantastic-- at the pool, in the hotel, and in the restaurants. We met friendly people every day, and the atmosphere was very relaxing and convivial. We ventured off the property a few times to eat dinner and lunch in an... more

This hotel truly is not a Ritz, should change their name to something else as it gives the Ritz a bad name. I would not recommend to anyone looking forward to staying at a Ritz. We first had multiple calls and emails with the hotel about our basic needs, early arrival (they asked for the time), connecting rooms, and late... more

On our way to Carnival Cruise, my family decided to stay a couple of days at the Ritz to check out San Juan.. Upon arriving we were very impress with the hotels ground. Its is beautiful..We had the "city view" room (thinking, we do not need ocean view because we already booked a balcony state room on Carnival.) SURPRISE!!!.....all the... more

We stayed 7 days at the Ritz Carlton for Spring Break; we choose a club room after reading some of the reviews about how expensive the food was. When we arrived we were faced by a long line at the front office. We have been staying at Ritz Carlton hotels for years and this the first time I see such... more

My husband & I just came back last night from a 4 night stay to celebrate my birthday. We were able to check into our room by noon, unpack our bags,and be on the beach by 2:00. There were plenty of chairs & umbrellas at the pool and the beach; the staff was very helpful. The only glitch we had... more

This is the second time i stayed at this property. first time had difficulty keeping the fridge stocked poor mattress and when i talked with management i was made to feel as though i was bothering the manager. second time same experience bad service in room and still poor mattresses. poor service at the front desk, native spanish speaking customers... more

Located in Isla Verde right next to the Airport , this hotel is a great place to stay for an overnight in San Juan, but also offers a nice beach front location for longer stays. Rooms were clean and quiet, even with the proximity to the Airport. I did not notice any Air Noise inside the building but you could... more