The New Otani in Tokyo is huge. It consists of two towers, the new and the old tower. I stayed in the old tower because there was a huge price difference between the two. My single, king, room was a corner so it was large and spacious. No complaints regarding the room. The things that I do not like is that they charged me 300 yen ($3) for each toll-free call I made from my room (calling card). This is the first and only hotel that I have encountered this. I ordered room service once when I arrived (tired and exhausted), it was decent, hit the spot, but was about $30 for a fried chicken dinner. If you want to use the pool and facilities expect to pay extra for those $20-$30 per day... ouch. The location is great, right in the center of Tokyo, but there are also hundreds of other that are too. For the price and the service fees this hotel is very over rated and over priced. There are many more newer, trendier, and more personable hotels in Tokyo for the same price.

The New Otani is made up of two towers: the original 1964 Olympics tower (which looks austere) and a round-edged white tower built more recently. They are connected by a long corridor and the entire hotel sits on a 10-acre garden that has a small waterfall. (Actually it is a big waterfall if I were to have it but it's a small waterfall as waterfalls go.) The garden is worth a visit. It is intended for the leisurely stroll. There is a teahouse although that was closed when I was there.

The executive room I had was very pleasant. The king bed was king indeed. The room was big enough so that my colleague complained that the 42-inch tv looked small when he was watching it from the bed. There is a small working area with lan connection for internet.

The bathroom is small but very well stocked with L'Occitane shower, shampoo, conditioner and body lotion. I am still on the road and I took a couple of the lotion.

I did not have any of the negative experience mentioned by other reviewers. I had a late flight so I took the morning to visit a friend. I left my bag and my handcarry (laptop bag with no lock) with a staff. He delivered it to the airport bus waiting area. So all I needed to do was to turn up where the bus was with my ticket. My laptop bag was intact and nothing was missing. Amazing.

Food at the hotel restaurant is expensive. I had two coffees and a cake for tea and they came up to US$30. I guess someone has to pay for the water pouring down the waterfall.

There are two subway stations nearby and they are about 10 mins easy walk. The Akasaka area has one of the train stations and it has a row of cheap (Tokyo standards) restaurants. There are offices in the area so the restaurants are busy during office hours but on weekends they are close to dead.

The hotel complex is larger. We took the airport shuttle through bumper to bumper traffic to the hotel front door. The checkin was easy since we had membership. We were in the towers, the bed was comfortable and we loved the bathroom. We had a great view of the city and the park outside of the hotel.

The gym had adequate equipment and there was not an extra charge.

The grounds were immaculate and very interesting to stroll in your spare time. It was great that there was a shopping mall in the basement.

Breakfast was included and was a great presentation. Dining in the hotel was very expensive, as is all Tokyo. Americans would not appreciate the portions sizes as they are very small.

The staff was very formal and very service oriented. Is is a great business hotel and I probaly would not recommend for the budget minded. It is a very short wlak to the nearest subway.

I would recommend the hotel

I tend to stay at this hotel every time I have a business trip to Tokyo.

It's very classy and upscale. However, the carpeting on the lobby floor looks very old and moldy with stains.

Employees are very polite, and they bow and greet you when you walk by.

The rooms are always very nice, although most of the time, you get two single beds in the room. I like the deep bathtub, with the faucet that streams steadily at a set temperature.

The only issue I had at that hotel was when a particular hotel manager was very rude to me. I don't think that the manager like the way I looked, as I look very young, and I was dressed extremely casual. He was very rude to me when I asked whether the front desk can charge my credit card for some cash. He refused to do it, until they realized that I was a regular at the hotel.

To this day, when he sees me (he still works there), he is not very polite to me.

But other than that, the hotel is very nice, and very convenient.