I stayed in this hotel for one week for business.

There is a direct bus from Narita for 3000 yen. If you are tired from your trip, it's nice not to have to haul luggage through the train stations (the alternate way to get here). You just walk 20 ft outside and hop on the charter-style bus and in 1.5hrs it pulls up to the door of the hotel. The train is slightly faster but if you don't know what you are doing with respect to the trains you could end up talking longer.

There's not much around the hotel, but a free shuttle runs you to a nearby Japan Rail station every 15 minutes, and there are a few nice restaurants around there. The concierge is superb: friendly, helpful, and patient. They have lots of custom printed info for you to help you navigate Tokyo (which can be tricky for new visitors."

This hotel is dated. It feels like it's from the 70s. However, it was well built and appointed nicely, so it's not run down by any means. However, the gym is pathetic, so if exercise is important to you, you might be served better elsewhere (or plan on going to a separate gym). I am surprised they advertise having a gym at all... it is basically a couple of treadmill, some barbells, and a couple of dated looking machines. To add insult to injury, they charge you to use it!

The staff is wonderful and seem to like their jobs.

The bathrooms are well maintained but frankly they could use an overhaul. Linoleum floors are right out of the 70's! Included in your bathroom is a multi-function toilet seat... more an amusement than a necessity for westerners.

TV offerings are slim, with only 2 or 3 English stations, but this might be the standard in Japan (not sure).

The beds are super comfortable and there are several types of pillows on the bed, so you are sure to find one you like.

Laundry service is outrageously priced but as I was on business it's a must. There's no safe in the room., but crime in Japan seems rare.

Overall, I would stay here again, but I might be interested in something with a more interesting location.

We did not like this hotel. It advertises having a pool, one of the few in Tokyo. What they don't say is that you must be at least 13 years old to use it. No children are allowed in the pool, even with parents or guardians. This is not mentioned on the web site and is deceptive advertising. It is a 10 minute walk from the train station. Given that we could not use the pool, it was expensive for the size and quality of the room. We also had trouble with the wireless internet, it was not straight forward. We would not use this hotel again.

This is a great hotel! Awesome location in Tokyo and free shuttle bus
to Meguro Station on JR line. Also free shuttle in AM to Shinagawa station. The rooms were wonderful and the service impecable. The restaurants are expensive and we didn't eat at them but there is a great sushi place across the street from Meguro station bus stop next
to the Wendy's. I recommend this hotel.

This was a business trip, so our travel agency booked me this hotel (our office is near here). I've stayed at a few Starwood properties - I'm SPG gold. This was by far the best experience I've had at a Sheraton, and maybe at any hotel.

The staff here is simply amazing. Everyone from the bell desk to the concierge is so friendly, it feels as if you're doing them a huge favor by asking something of them - as if all they want most in the world is to help you. Wow. I could get used to this!

The included breakfast buffet is western style, but with the addition of dim sum, as it's in the Chinese restaurant. The other restaurant I tried is the Cafe California, a French restaurant with Japanese influence. I had the full 6 course French meal, which was excellent.

They have a bus that will run you to and from the JR Yamanote line - aka the Green Line, which runs around the perimeter of 'downtown' Tokyo. If you don't want to deal with the bus or are planning to be out after 10 when the bus stops, ask the concierge for a map of how to walk to the hotel from either of the very close subway stations. This makes the Miyako hotel an excellent base for exploring the city.

Even getting here and away is easy, as the 'Airport Limosine" (really a bus) stops here.

All in all, I'm very impressed, and wouldn't hesitate to stay here again, should the need arise for me to return to Tokyo.