My friend and I were walking down the beach from the other hotel when we were staying at when a Cayena employee, as he identified himself, Juan Carlos came up to us with an offer. He asked if we were interested in seeing this NEW hotel that was opened last year and take a tour; if we liked it we would get a 50% off the price for booking direct. I was very hesitant at first and asked if it was a timeshare presentation, he said no. Then my friend asked why were they doing that promotion, he said because occupancy was low and that they are trying to promote the resort; 5 stars he said and the tour would take about 45mins.
Ok, so we decided it was just 5 mins away and another couple staying at the Bahia were also coming along. Before we left I told them we needed to get back to our hotel by 11:00 and the other couple also said they had a snorkeling tour at 11:45 that needed to return for as well.
Juan Carlos then delivered us to the hotel. We asked if he was staying with us and if a boat would be available to take us back. He said yes there are 3 boats. Ok, so we went to reception, filled out a form then a skeevy guy took us upstairs to the bar/restaurant and started the sales banter. I stopped him and asked when we would be taking a tour of the grounds since we wanted to see the hotel and asked again if it was a timeshare presentation. He said no and went on to ask questions about how many weeks we vacation etc. At this point I am getting annoyed as I see where it is leading and then we emphasize that time was of an essence and he was wasting it with those questions; we wanted the tour of the property we were promised. He also pulled out an interval book and that is when I knew it was a time share presentation and told him we were not interested.
When he realised that we wanted out he got very upset and asked us to write down on a paper that we had to leave. That took all of 35mins!! Time to leave and there is no boat, we were told it is on it's way. An hour later no boat to take us back and the other couple had finished their sales pitch and joined us to wait. I was very upset at this time as the employees pretended to be calling the captain of the boat. So I made my way back to reception to talk with the guy who took our info, he said he calls the boat and we should wait. Well I had to raise my voice to get anything done, which I was even madder for. They wanted to get me away from reception since other guests started chiming in about their complaints !! In order to get me to move they said the boat was coming soon.. so I started to make a scene on the beach when there was no boat, as they kept lying to us for an hour and a half! The other couple missed their tour as well. Eventually fed up of me one of the employees, walked up the beach and asked another company with a boat to take us back.
We never got our tour of the hotel! I did manage to get some exterior photos and it looks ok, 3 star at best. I was just mad I got duped, wasted a morning with con sales men and staff that lied!!! I would never want to stay at this hotel with bad business practices such as what happened to me and the three other people I was with!
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