I'm currently staying at this property, so I thought that I'd take a few minutes and share my experience. It's really been a mixed bag. In some areas La Concha met and even exceeded my expectations, but in others it came up short. First it’s on the beach in San Juan. Honestly, the beach here is not that great to me; I'm not a big fan of brown sand beaches, but I suppose that is a matter of personal taste. I will say that the beach looked pretty clean and well maintained. The neighborhood does not seem that great to me either. - Vaguely seedy to my eyes, although it does look better at night. There is a good deal of construction going on in the area right now (including a new La Concha Casino and Suites building going up right next door. Also be aware of the extra charges: $26.85 per night resort fee, there's also a room tax...oh, you want to actually stay in your room?...and there's also an occupancy tax. My room itself was decent; medium size, but big enough for my needs. On the plus side, it's got a full wall window with a view of the beach and ocean, and it’s got an excellent bathroom and shower. On the minus side there are significant stains on the carpet. On the plus side they have complimentary internet; both wired and Wi-Fi, and that's an area where a lot of "luxury" hotels continue to gouge their guests. On the minus side, the Wi-Fi didn't actually work for 3 of the 4 days I was here, at least not in my room. The wired connection did work, but there was spotty connectivity in the evenings on several occasions. The BIG issue (and it’s been posted in other reviews is the noise problem. This is caused by the fact that the hallways leading to the rooms are open to the outside. This means that anything going on in the street (or more importantly in the park next to the hotel, where they have concerts on weekends) can feel free to come right on in. Also exacerbating the issue is the fact that the door to the room has like a 1/4 inch gap all the way around. I'm on the 9th floor and the noise was a significant issue on Saturday and Sunday night. On the other hand, on the plus side they have one, if not the, best fitness centers that I've seen at a hotel.
On other points of interest, we didn't eat at any of restaurants, with the exception of the breakfast buffet at Level 25, which I thought was not a bad value. We had a few drinks at the bar, but I can't speak to the prices since I didn't pick up the tab. Other restaurants in the area are fine, although a little pricey for what you get (I suspect that this whole beach area is gringoland). The pools are great, with lots of couches and chairs all around. The staff was fine. With the exception of one day when housekeeping missed making up my room, no problems. All in all, an average experience; not terrible, but not anything to write home about either. I booked through the hotel website at their internet rate, which was about 179, which is not exorbitant for the area and class of hotel. I'm here on business so I'll expense everything, anyway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Shopping
Management Response
LaConchaResort, General Manager
(Management representative)
Jul 20, 2008
We appreciate you taking the time from your business trip to review the hotel and are pleased that on the whole you seemd to have enjoyed your experience with us. I did want to point out that the taxes you mentioned are government taxes and are standard at all the hotels. We hope you will visit us again when you are in San Juan again on business.
Regards,
Eddie Sipple, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.