The hotel is average from the outside, but very clean and nice inside. A circular hotel with full interior atrium that impresses. We upgraded to the suite, and utilized a roll-away bed (which was very comfortable). The room had an amazing east and southern view.

A small on-site deli was a bonus and a good Mexican restaurant is across the street. There isn't a beach (hurricane washed it away) but is within walking distance to beaches. You can lay out in chairs or cabanas oceanside.

The staff was top notch (we rec'd apples and champagne on day 3). The hotel almost has a business feel and was very quiet; not much customers about. The hotel seems to appeal to those wanting style, since there is nothing 'latin' in feel; more LA.

The greatest asset or deficit is it's location, depending on your objectives. The hotel is located at the point of the L shaped peninsula, on the north end of a cul-de-sac. The north end is where all of the massive partying occurs. We are talking spring break atmosphere: lots of bars & restaurants within walking distance, lots of foot traffic, and blarring music that other hotel guests said they could hear when trying to sleep (they switched to a room on the north side). So if you want to go out partying and get blotto, you will be within short walking distance. The sounds of crashing waves drowned out the noise and we slept fine. I would recommend the hotel for couples and singles; not so kids. Consider your objectives (party, ruins, diving, beach time, shopping) carefully and plan from there.

The large promenade shopping center is about 1 mile south. The mall is about 2 miles south. Playa del Carmen is about 40 miles south. It has a relaxing atmosphere and more authenic Mexican vibe. We rented a car and didn't have any problems with roads or police (it will take an hour to check in and out).

Very nice experience. Club lounge should be open the whole day and the bath room toiletries should have filled in daily but otherwise brilliant.

If you want an excellent service, great relation quality-price, then this is the hotel for you. The restaurant, the lounge, the beach club, the pools, the bar, everything is modern, nice and beautiful You don´t want to leave.

When we go on vacation we want sun, sand and surf. We care not a lick about amenities in the room (other than working ac), fitness center, business center etc.
We just returned from a week at the rather minimalist Hyatt Regency Cancun and loved it. Pool area was great, views fantastic, staff wonderful, architecture amazing (again very minimalist) and the Regency Club was just great. If you are looking for a great location (other than not having a beach, but there are public areas very close by) and don't need a two hour work out morning, noon and night this is for you. Oh, the business center is pretty much non-existant other than a few computers for $8.00 an hour, so leave your work at home as you should be doing anyway.