This small, older all-inclusive is well worth the money. The grounds, public spaces and rooms are spotless. Reviewers who complain about sewage smells at this and other hotels don't get the reality - it happens in Cancun, no matter where you are. At the Park Royal there is only an occasional waft of the odor from the bathroom vents - but it is rare. The rooms are very basic, so you need to decide what you are vacationing for - the rooms or the beaches, activities, weather, etc.

This is a wonderful location for families. Spring break is not a time to go to Cancun if you are seeking rest and relaxation. I stayed here last year as well, but caught the tail end of Spring Break and it was very tough, rowdy teens were everywhere, no matter where you stayed! But if you avoid this part of the calendar, the Park Royal is great for kids and older people, even those traveling alone. The hotel is small enough you feel safe.

Staff is excellent. Maids, barmen, waiters, front desk - all are examples of the finest customer service. Although tipping is certainly not required - don't be an ugly American, these people certainly appreciate a dollar for their efforts. Plan to take a cache of singles to honor their service - it will come back to you tenfold in special ways.

The buffet restaurant is open for three meals daily. There is always something to please everyone, especially the breakfasts. Room service is now available. The Italian restaurant is reservation only - book the day of between 1200 and 1500. Dress for the Italian restaurant is resort eveningwear - no flip-flops or shorts. Definitely a must - the food is excellent, and live music most nights-harpist, violin, etc.

There are two pools - one adults only. The only complaint is the loudspeaker for the kids activities at the lower pool is annoying to those at the upper adults pool. The beach area is small and the water is rough - but that is fairly consistent at the hotels along the strip.

After reading the reviews posted here, we chose Park Royal for our Cancun vacation. We arrived on 5/30/2008, and promptly checked out on 5/31/2008. We booked the Presidential Suite, and it was a joke. It was spacious, but it smells like bleach, our shower didn't work, there was hair in the toilet, and the "private" hot tub on the balcony, was so dirty from all of the construction that I couldn't even imagine stepping into it. There was no mention of construction when I booked our stay. However, be aware that there is HEAVY construction going on at resorts on each side of the Park Royal. It sounded like someone was going to hammer right through our closet. For the money we paid for the Presidential Suite, it was disappointing to say the least. Thankfully, we were refunded (we had to fight for it) and I called bookit.com, and they hooked us up with another resort for $700.00 less, than what we paid for Park Royal. Park Royal needs to follow suite with the two resorts next to them, and shut down and do a complete remodel, or be more truthful about their resort on their website.

My boyfriend and I stayed between May 26- May 31st, I was more than excited to go after reading some reviews! and the reviews were right! Let me start by saying that the hotel is ALWAYS clean- they are cleaning 24/7 and since a lot of the hotel is glass- they are always on top of their game to make sure you will never see a fingerprint- the floors are always being swept and never slippery. The rooms always clean and smelling fresh.
the food: was very good and a high selection each day- the El Mirador restaurant (you need to make reservations) is awesome! we ate there 3 out of the 5 nights! the steak was their best dish! and if you get Lorenzo as your waitor you will be in great hands- he is so attentitive and never misses a beat! best waiter ever!
The view to the beach is gorgeous you can sit by the pool and face the beach! I was there everyday- and loved it all! the 2 pools are cool- and the entertainment staff trys hard to make it pleasant f/ all. The drinks are a lil watered down- but you can ask for more liquor in your drink and they will fill it up! Now I would not suggest drinking the water bc my boyfriend and I both got sick from it- their bottled water- it's great that they stock up your room w/ water but their water has 20% sodium and maybe their filtering system is not the best- this is not the hotels problem- bc this is the water they serve every where.

If you are night cruisers! then you will enjoy the downtown as we did. the bus service is open 24/7 and goes up and down the strip all day- and you never wait more then 2 minutes f/ a bus! it is .60 each way per person- we did Coco Bongos which f/ $50 you drink all night and have a live show!!! all night! the show is literally broadway style and is well worth the money! Senor Frogs was also lots of fun!

The tours- we were never harrassed by anyone to join a timeshare, etc but we did speak to the hotel guide desk and did the trip to XeL-Ha it was great!!!!!! and well worth the $... it's a natural park and you can swim, snorkel, sea trek, jump off cliffs into beautiful rivers.......

I hope you find this review helpful and trust that in Mexico you will be in great hands they are really friendly and the whole city is very clean. Enjoy!

We just returened home(5/23/2008) after 7 wonderful days in Cancun. Our stay at Park Royal was awesome. I was a little apprehensive after reading some of the reviews. I guess the hotel listened. The food was wonderful. Plenty of selections. The Italian restaurant is impressive. If you are going to just relax this is the place to be. There are two pools. One for the kids and one for adults only. The swimup bar is located in the kid and adult pool. That's sort of misplaced, but never fear there is a bar at the adult only pool. The temperatures are scorching from May to late September so take that into consideration and also spring break is March so if you are not into loud rambunctious college and H.S. students running around drunk, then pick another time.
The tours are awesome. We never were bothered by any of the staff (timeshare or the Olympus tours people). If you purchase round trip transfers from the airport from Olympus, they will tell you to meet them at a specified time to schedule your return trip back to the airport. You don't need to meet with them. They do this so they can try and sell you tours. I just had the front desk call the day before I left and all was set. After deboarding the plane you will come into contact with people who want to talk with you. They will offer to answer any question you might have. These people work for thePalace resorts in Cancun.Their main purpose is to get people to visit one of their resorts. There are several in Cancun. This might sound disturbing, but actually it was a blessing for my wife and I. We visited Cancun Palace ate breakfast listened to their spill, turned them down and in return we recieved a full days pass to the resort(All Inclusive) We each received a massage and facial, tickets to Xcaret, Dolphin Swim, and Isla Mujeres. The guide told me with free transfers and all I saved over $1000. As you can see we did not spend alot of time at the resort, but it was the cleanest resort I've ever seen. Book at Park Royal you want regret it.