Nice little hotel, just the basics, which was fine with me, as that is all I look for, when traveling (frequent business traveler).
However, I was disturbed by one aspect, only one, but so much so, that I will never again go to this hotel or reccomend it to any work collegue or friend: the rudeness, and very unprofessional attitude, of the night clerks there !
I stayed there for a little over a week or so and EACH TIME that I came back to my room lateat night (after my meetings) the man who was at the counter went out of his way to make me feel not at all welcomed there ! *
* Probably the full-time night clerk... as I had the misfortune of crossing paths with him on four or five nights in a row (though their week-end night clerk was not exactly "Mr. Guest Service" either, but still much better than the one I came across (most often) during my last two previous stays there.
The young man (Nick ?) greeted me very coldly (when he DID great me at all) each time that I passed through the lobby and the few times that I asked him for directions (ect) he made it a point to let me know that I was "bothering him" by sighing, and rolling his eyes, and answering me in a very exasperated tone of voice... and, on one of those occasions, if he was not drunk on the job, then he did a very good imitation of someone who was !
At first, I thought that it (somehow) might be me. But, after one on my encounters with him, I got to talking with a couple (who had walked in while I was trying to deal with him), as we went up the elevator, and they told me that he had been equally as rude to them the previous night ! *
* I do wish to stress that the day and evening people were much more curteous than he is but with my work schedule (when I am out on business) as it is, I mainly had that night guy to deal with, as opposed to
Such a pity, I have been going to the St-Denis for a little over two years now and though this is the only bad aspect here, and only recently at that (like I have said, I have been coming here for two years now, and I had never had this kind of trouble before, with any of the staff, be it night or day).
165 Reviews
24 Reviews
57 Reviews
23 Reviews





Value
Rooms
Rooms


