The check in was very poor:
I had reserved a room with a non-smoking king bed for 6 nights only to find out at the front desk that no king rooms were available. This is a big problem, as when you reserve something, you expect to get it.

After this I was placed in a queen room. As the internet is an essential service that I require when I travel, I immediately tried to connect to it. The internet in this room did not work. I called the front desk. The attendant came over and told me to try the internet in an empty queen room across the hall. The internet did not work here too. The attendant sent over a technician who confirmed that the problem was within the wiring and not with my computer. I proceeded to try the internet in several other rooms with the technician.

We finally found a room with functional internet. It was a non-smoking king bed room exactly as I had reserved. The attendant told me that I could stay in this room since the internet worked. I was astonished to hear that this room was available, when I had been told an hour earlier that there were none available. This is extremely unprofessional and unethical to tell a guest that a room is unavailable when in fact there was one available. I was told that this room was being set aside for another guest that was checking in shortly. Why would another guest have priority for this room over me when I had reserved it online and I was staying for 6 nights? The attendant then told me that she was going to have to disappoint the other guest by not having the room he booked available... The attendant failed to realize that she had done this to me just before and that what she was telling me was not my problem it was her's...

The check out was also very poor:
Shortly after reserving online, I called the hotel to request a late check out. As I was at a conference until 3pm on my last day, there was simply no way I could check out at noon. I was told on the phone by the front desk that there would be no problem and that there would be notes on my file.

When it came time to check out (noon, on my last day), I was at the conference while my partner was told to get out of the room because it was check out time. This was not what we had arranged. My partner told the front desk arrangements were made to have a late check out and that the file was noted. The front desk clerk responded by saying that other guests were coming and that we had no choice but to get out. Cleaning staff walked into the locked room twice while the room was occupied saying that my partner had to get out and that they had instructions to clean. This was a clear invasion of guest privacy.

I quickly became involved as I had to interrupt my attendance at the conference and call the front desk. I was furious and demanded answers as to why I was initially told that there was no problem with a late check out, but now all of sudden there was a sudden urgency for us to leave the room. This was also very unprofessional. After a few minutes of arguing the clerk did allow for the late checkout.

This is all without mentionning the poor state of the room:
- the tub would not drain properly
- several towels during the week were dirty with blood stains or yellow stains
- the toilet was unstable
- the bed was uncomfortable
- the air conditionning only worked intermittently
- the curtains were dirty and stained