I stayed at this hotel in early Dec. 2007 to visit the Christmas Markets. The hotel was lovely as was my room. Service was great and the front desk staff tried harder than any to accomodate our requests. The bar staff was also wonderfful allowing us smokers to go in early in the morning and get coffee, before they were really open. I would definitely stay here again.

Based on TripAdvisor reviews coupled with the hotel's status as a member of the Leading Luxury Hotels, I had high hopes for this hotel. While the aesthetics of the hotel interior was nice, the service was terrible: 1) Our room had no heat and it took 5 requests to get it fixed; 2) we were denied an upgrade when the hotel was mostly empty; and 3) the concierge refused to book a reservation at the restaurant we requested and instead pushed the antiquated hotel dining room. In addition, the towels are paper thin and the breakfast was poorly prepared (how do you misprepare porridge?). Munich is a beautiful city with several hotel choices - do yourself a favor and go elsewhere.

Decided to stay here for the Christmas markets based on selective review of trip advisor reviews...Wasn't sure whether to expect a great hotel or a nightmare.

This hotel has a fabulous location - easy walk to the train station for day trips and easy walk to Marienplatz and beyond. The room was lovely and the service was fabulous. Last minute dinner reservations - not a problem -although the front desk staff (and I do mean the whole staff) actually worked at it for hours. My fault, I didn't realize just how crowded it gets in Munich on a weekend in December.

One morning I wanted coffee before anything was open - the doorman opened up the bar for me and got me coffee from somewhere. I actually kept saying it wasn't a problem, I could wait, but he wouldn't hear of it...

I would stay at this hotel again any time...

My husband had to go to Munich for a few days for work and, since we only live a few hours away, I made the drive down since the company was paying for the hotel. This is a WAY nicer place than we usually stay in...we settle for clean, safe, and inexpensive so we were extremely pleased when we found we were staying here. It's in an excellent location...right near the shopping and only 10-15 minute walk from the Hofbräuhaus. It's very elegant and all of the staff were extremely helpful and pleasant. Their normal price is a bit out of our price range but for a special occasion it's definitely worth the money!