Stayed at the hotel on a 2 night break as part of a larger holiday. The hotel isn't in greatest location but doesn't cost much to get around Bangkok - 10mins to MGK/Paragon shopping etc. Lumpini thai boxing is 10mins walk.

Hotel was very well decorated in the main lobby and other communal areas but the rooms are a touch on the small side since rooms are split between bedroom and lounge. Quite dark given choices of furnishings. Excellent views across Bangkok staying on the 47th floor. Didn't really use many facilities but did use the computer room - was very surprised to have to pay for internet connection given the cost of the room rate - would expect this to be complimentary for the first hour or so.

Dined at Vertigo which is an experience!! Great atmosphere and charming service. The food is reasonably good but very expensive - London prices in Bangkok! Wine list was very limited for a supposed high end restaurant.

Whilst in Bangkok, concierge recommended a great tailor - Thai Square (10 min drive from hotel) - would higly recommend - turned some designs into suits/dresses within 36 hours which included 3 fittings - incredible. Very good quality although be mindful cloths are primarily for the warmer climate, if you want heavier cloths you need to take from home.

One big negative was having to pay for a late check-out even though the hotel was fairly quiet and on top of that being charged 10% service for late check-out!!!! Typical chain mentality - policy is policy!

Overall - reasonably ok hotel, ok staff , excellent concierge and bell boy service

Stayed here for 4 nights and loved it. Room 5703 - floor 57 with terrific views from floor to ceiling window in bedroom, and from living room.
Nice touches are:
- oil burner and incense with a different scent each day - lemongrass was fab.
-Mens and ladies toilet bags filled with goodies on arrival (matching the slippers and robes)
-lovely shower gels/body lotion in pots refilled daily
-gift and homemade cookies every night in room
-access to club floor lounge with drinks and tasty canapes each night
-spa was wonderful. I had free massage and it was beautifully done with great attention to detail
-Vertigo a great experience for a drink
-breakfast in lounge nice but on last day we needed to leave at 5.30 am and were offered a brekky box or room service. Had room service and it was perfect - even arrived with a toaster and basket of bread so we didn't have soggy toast!!!
-some good restaurants within walking distance we went to Metropolitan bar for snack(next door) Baan Kanita, and Blue Elephant. Also had hotel dinner cruise (Apsara) included in package
-taxis really cheap (not increased in 10 years) so £1 gets you to MBK, or Skytrain or Patpong.
-staff in club lounge fantastic
Rooms were fine but agree with comments already made that they are now a bit dated.Hotel is being renovated -doing 10 floors from June 2008 for 5 or 6 months. There was a bit of noise from some work being done somewhere near club lounge at times but no noise near our room.
All in all we had a fantastic stay and would go back.

This is one hotel that my husband and I are very happy to recommend (and in fact we do actively recommend this hotel) to friends and anyone else who wants to be pampered. We arrived after midnight and were tired, but the reception had our information ready so registration was short. The staff were without exception friendly, cheerful, professional and more important of all happy and willing to assist. We had a personal experience of one staff going out of her way to assist us, beyond the call of duty. The room where we stayed was very tastefully done and wonderfully scented, as if we were in a spa. It was very relaxing indeed. Our flight out of Bangkok was a very early morning one, but the staff kindly prepared a breakfast box for us to take to the airport.

If I could rate this hotel beyond excellent, I will.

we stayed at banyan tree for 4 nights, the hotel is a really good 4 star hotel but not a 5 star hotel. The restaurant at the top is the hotels trademark too bad the food dont live up to its sorroundings. We stayed at clublevel and the rooms where very comfartable.