Loved this hotel. Staff are friendly and nothing is too much trouble. Stayed for almost 2 weeks for work. Meals were always of an excellent standard. The Spa is outstanding, Would recommend anyone to stay here,

The stay in Grand Hyatt Bangkok is fantastic. From the arrival to hotel , the receptionts bring me all the way to the check in counter. After check in, they also take me to the room and show me all the function of the button, washroom facilities and even give me maps and directions in my hotel room. The concierge desk service is excellent. The award spa is the best in Bangkok.
The most important is the customer service is excellent. When you are looking for something, they always offer to help and smile.

This is an excellent hotel - well located, fabulous staff, great rooms - all good.

Room - Modern decor, very well fitted out. Our group was 1 adult and 2 children, we had a king bed and a rollaway, and the room was plenty big to accommodate us. It might have been jet lag, but we had a 13hr uninterupted sleep that I will remember forever!

Pool - great pool area with a spa (bit hot!)

Day Spa - sensational pedicure. Very reasonable considering the surrounds.

Food - fabulous. We ate by the pool and at a noodle restaurant. Both offered authentic tasty Thai food, that was reasonable given the 5 star location.

Staff - extremely friendly, polite and helpful.

I would highly recommend this hotel.

we stayed at this hotel , me my wife anf our 14 month baby , for 7 nights. i would say it wasn't as what i expected especially for a hyatt , i've been to soo many hyatts in my life and this was the worst , the service was ok but it was noisy , i dont know but you could hear everything hrough the wall which kept my baby waking up, the noise from cleaning the rooms , some drilling in the morning , hoovering the other rooms it was terrible.
the only great thing is the location ONLY!!