I stayed in this hotel several times over the last two years and never had any reason to complain. Service is professional and almost everybody manages a few words in English. Those at the front desk speak it fluently, so you will always find help when you need it. The breakfast buffet is splendid. I do not understand the complaint of the first reviewer about it. I know the breakfast from many 5* hotels and this one is one of the best of them all - if not the best. The Paulaner beergarden brews its own German-style beer on site and is a great feature for German travellers (such as myself) longing for something familiar, even if the Chinese waitresses in their Bavarian dresses look more weird than familiar. On the downside, the rooms are nothing special and somewhat small. In the lobby you will find nowhere to sit except some stone benches around the potted palms. The location, on the third ring road and close to the airport, is convenient for business travellers, but a bit out of the way for tourists. In heavy traffic - that is, almost always - it can take 45 minutes or even more to get to Tiananmen. This might improve when they open the new subway line right outside the hotel next year. For me, transportation is no issue since my company's local office is located across the street. If it was not for this, I might try another of the now manifold options in Beijing, but I will happily return to this one on all future trips.

I stay a lot in Kempinski hotels in Asia and Europe. Just arriving from another Kempinski in the Middle East here in Beijing I have to say the contrast could not be any bigger. Although the overall quality is still OK, the rooms need a refurbishment in the next time. Yes, they are clean, but you have to wait until 5 PM for the cleaner to begin the work. There is no shower in the very small bathroom and you have to stand in the bath tub, behind a plastic curtain. There is a cooker for hot water/ coffee next to the TOILET. The Aircon works, but smells funny sometimes (if it was turned off for a while) The staff is aways willing to help, but sometimes it feels like they are still learning their job.
After all, this feels all a bit run down and more 3..4 stars as like a 5 star with under the Kempinski management -which is normally excellent. Unfortunately the price feels 5 star...

The Kempinski Hotel is my favorite hotel in Beijing. It's very comfortable, the location is good, and the other retaurants and stores in the hotel and connected lufthansa complex are great. It's the best place to be when the weather and air in Beijing is bad and you don't want to go outside.

The service at the Kempinski is good -- even if there is a problem. I recently was given the wrong room and they corrected it promptly (incidentally -- the rooms with 2 beds are NOT good -- the beds are very small singles. In contrast the king-sized beds are GREAT).

Don't miss the deli or the wines selection in the lufthansa center grocery store (basement level).