We stayed at this hotel as part of a tour group based out of Hong Kong. Have to say it was so luxurious. downside is amenities had to be paid for so couldn't really do anything else once you got to the hotel. Rooms were superb and breakfast had a great variety. Rooms were very large with a spacious bathroom. Felt like home. Great view of back terrace. Had nothing to complain about. Very remote location. About 70 Yuan Taxi ride to city center...check out the silk market but be prepared to bargain ridiculously. :D

Just returned from another trip to Loong Palace and the improvements regarding service I have seen are getting better - especially for China.
The Restaurants still need improving regarding service although the menus had changed for the better since my last visit in February.
This time I went with my wife and we had a few days of leisure together which was a nice break from the usual buisness trip and I had a chance to properly explore all the leisure facilities which are really good and well maintained.
Although the hotel was really busy with an International Taekwondo event she was really taken care of, especially at their new Spa in their new South Wing called My Spa which is certainly one of the best we have seen in Beijing.
The understanding of English also seems to be improving as one member of staff told me they now have regular English lessons.

I hope they keep it up as I will be going back in Sptember.

A brilliant Hotel with excellent facilities, friendly staff and good resturants.Rooms are large, well serviced, and well appointed room service is fast and efficient.Business facilites were good, and it is well located in relation to the high tech districts.The Great Wall and other major sightseeing areas are within easy reach.I will be staying there again.

Two friends and I spent 6 nights at the Loong Palace. It is a lovely hotel deserving of it's 5 star rating. The employees were very helpful, very accomodating. Most spoke enough English that we had no problems exchanging money, asking about areas we wanted to visit, ordering room service or ordering at the bars and restaurants, even getting a massage. This hotel is a bit out of downtown Beijing but taxi rides are very inexpensive and taxi cabs were numerous.