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Four Seasons Hotel Hong Kong: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 119 reviews
119 Reviews
5.0 of 5 stars
91
4.0 of 5 stars
24
3.0 of 5 stars
4
2.0 of 5 stars
0
1.0 of 5 stars
0
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 157 hotels in Hong Kong
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  • Hotel class: 5 of 5
  • Rooms: 399
Description: On the waterfront overlooking Victoria Harbour and the financial district, Four Seasons redefines luxury and excellence in a city renowned for... This description is based on information provided by the hotel.
Address:
8 Finance St
Central
Hong Kong
China
Check Rates: $561 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Four Seasons Hotel Hong Kong

( 7-11 of 119 )
“The FS Hong Kong does not disappoint!”

Four Seasons Hotel Hong Kong

5 of 5 stars
Michigan
Jun 4, 2008
3/3 found this review helpful

My partner and I have wanted to stay at the FS Hong Kong ever since it opened. We made a special effort to modify our trip just to stay here. I do not have a great deal to add since there have been so many reviews, but I can say it is an exceptional hotel in many ways. When you enter the hotel, you are greeted by an army of employees who all move with precision. The lobby is rather understated and unimpressive yet there are even more employees there to address any need you may have. We stayed in a corner executive suite. It was tastefully decorated, well laid out and very impressive. The view of the harbor is magnificent. The pool area was as beautiful as the pictures on the website appear. The most enjoyable part of the hotel was having access to the executive lounge. The complimentary breakfast was not large but had great service and food that was superb. We ate at the Chinese restaurant in the hotel and found the service to be once again very efficient and the food was excellent. The attached mall is very upscale and convenient.

The service level was outstanding for the most part. It was remarkably efficient. The staff was polite but not warm and friendly. This is not surprising considering it is a world class business hotel. On our first morning, we went out to the pool area and were completely ignored by the staff. I called the guest experience manager to complain. She was very apologetic and vowed to take action. When we returned to the pool an hour later, the service level improved dramatically. The manger of the pool area apologized profusely and offered us free drinks. I appreciated that my concerns were addressed and all was forgiven. We splurged and booked the Aqua Suite in the spa. It was an amazing experience. We had over an hour to enjoy the shower, daybed and terrific view of the harbor. Our massages were some of the best we have had.

In some ways, the FS Honk Kong can offer the best of both worlds: It is a great business hotel with the feel of a resort. The spa, pool and gym will undoubtedly give the busy executive a respite from the job and the weekend visitor an escape in an exotic location

  • This TripAdvisor Member:
    • Liked — The view
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMUBSU's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: May 22, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $561 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“A hotel for the seasoned traveller.”

Four Seasons Hotel Hong Kong

May 31, 2008
3/4 found this review helpful

We stayed in one of the deluxe suites at this hotel for one night. The room was massive - dining area, sitting area, bedroom, bathroom and kitchen altogether must have been well over 800 sq.ft.

The experience was typically polished - crisp, clean bedsheets; soft towels with plenty of toiletries from Bulgari; welcome tea; turn-down service........So altogether a comfortable and competent experience, though a bit characterless. I must say that I do judge asian hotels with higher standards, knowing that I would expect to receive a lower standard of service at many equivalent European hotels.

Something that irritated me was the fact that they charged for mini-bar items and even HK$160 for 24 hours of internet access! Surely these should be included in the rates at this price range. This also betrays a lack of class in the operation of this hotel sadly.

  • This TripAdvisor Member:
    • Liked — HUGE room, impeccable service
    • Disliked — Pettiness - chargin for internet etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stinkaroo's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: November 22, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Gambling / Casinos, Business meeting / Event, Great food / Wine, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $561 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“great hotel, few flaws”

Four Seasons Hotel Hong Kong

May 27, 2008
3/3 found this review helpful

the four seasons is everything the other reviewers say and more. a great hotel in a great location with impeccable amenities and lovely facilities. the rooms are beyond reproach in terms of space and taste although if you are used to international luxury this is what many people nowadays expect.

in terms of styling it is brilliantly done with a magnificent lobby and the enticing blue bar that has a nice jazz band on thu, fri and sat.

two things bothered me:
- when asking for a late checkout, i was told they could only do it until one pm when i am used to much lesser hotels offering me at least 2, 3 and even 4 pm without charge. i think they lied when they said they were very busy to do so since they did indicate that i could have a late checkout if i paid the extra charges that i didn't even care to find out how much.
- the concierge did not make a good enough effort to arrange for my bags to be picked up and taken to the entrance of the express train checkin counters that are almost next door where i could do some shopping and meet their porter there. this service was provided last time to us by the lesser quality and older JW marriott hong kond and when i said so they said we dont do that. what happened to being resourceful?

i think that the hotel is not to be missed and service is always with a smile and brilliantly a hallmark of the four seasons but the two issues above showed me that they sometimes are not willing to go the extra length to truly make you happy.

relevant disclosure: we were paying at least 40,000 hong kong dollars per night with five harbor view rooms for almost a week and i just needed the late checkout for two of those rooms.

  • This TripAdvisor Member:
    • Liked — location and decor
    • Disliked — unwilligness to go the extra mile to satisfy a customer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pendolino77's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Visit was for: Business
Age group: 25-34
Member since: June 29, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $561 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Always Just Perfact”

Four Seasons Hotel Hong Kong

May 25, 2008
2/2 found this review helpful

I have stayed at the Four Seasons a few times and everytime the experience has been just GREAT. Service is impeccable, the rooms are spacious, modern and the bathrooms are the best i've ever seen at a hotel. Try and get a harbour view room if you can.

Great location located on central island and linked to the shopping mall IFC which has a bunch of great restautrants (Harlams, Ina giko ) and great bars (red, G-bar)

Knowledgable concierge, helpful staff, great restaurant, faboulous spa,....in short no matter what you are looking for you just can't go wrong with the Four Seasons in Hong Kong.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — have nothing to complain about
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
niyalish's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Quality time with friends
Age group: 25-34
Member since: May 24, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $561 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Fantastic experience”

Four Seasons Hotel Hong Kong

May 24, 2008
1/1 found this review helpful

We loved this hotel. Only premier deluxe rooms available when we booked but I think any room here would have been great. It is well worth paying the extra for the executive level access. The pool, spa and gym were fantastic. The restaurant Caprice was also beautiful, and the staff were terrific. The MTR airport express is below the IFC. Will not stay anywhere else in HK now.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacMMelbourne's Summary
Date of Stay: May 2008
Age group: 35-49
Member since: November 02, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $561 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Four Seasons Hotel Hong Kong

( 7-11 of 119 )
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Four Seasons Hotel Hong Kong Also Known As

Address: 8 Finance St | Central, Hong Kong, China