My partner and I have wanted to stay at the FS Hong Kong ever since it opened. We made a special effort to modify our trip just to stay here. I do not have a great deal to add since there have been so many reviews, but I can say it is an exceptional hotel in many ways. When you enter the hotel, you are greeted by an army of employees who all move with precision. The lobby is rather understated and unimpressive yet there are even more employees there to address any need you may have. We stayed in a corner executive suite. It was tastefully decorated, well laid out and very impressive. The view of the harbor is magnificent. The pool area was as beautiful as the pictures on the website appear. The most enjoyable part of the hotel was having access to the executive lounge. The complimentary breakfast was not large but had great service and food that was superb. We ate at the Chinese restaurant in the hotel and found the service to be once again very efficient and the food was excellent. The attached mall is very upscale and convenient.
The service level was outstanding for the most part. It was remarkably efficient. The staff was polite but not warm and friendly. This is not surprising considering it is a world class business hotel. On our first morning, we went out to the pool area and were completely ignored by the staff. I called the guest experience manager to complain. She was very apologetic and vowed to take action. When we returned to the pool an hour later, the service level improved dramatically. The manger of the pool area apologized profusely and offered us free drinks. I appreciated that my concerns were addressed and all was forgiven. We splurged and booked the Aqua Suite in the spa. It was an amazing experience. We had over an hour to enjoy the shower, daybed and terrific view of the harbor. Our massages were some of the best we have had.
In some ways, the FS Honk Kong can offer the best of both worlds: It is a great business hotel with the feel of a resort. The spa, pool and gym will undoubtedly give the busy executive a respite from the job and the weekend visitor an escape in an exotic location
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