Mom, brother and I spent three nights at the Grand Roxy and found it to be absolutely perfect.

The room was booked via the hotel's website which took about 5 minutes. However, I was a bit worrying about it since I didn't find a three-bed room option when booking the room, and therefore we reserved accodomation only for two of us. The problem was solved upon arrival, the smiling lady at the desk arranged an extra bed for the third person and handed over the key cards.

Room was clean, and had a panoramic view over Singapore Bay (14th floor) with large windows. Air conditioning was working quite well, it took only a few minutes to achieve optimal temperature. Bathroom also spotless, includes in-built hair-dryer.

Services at the hotel were well-arranged, daily newspaper was placed in front of the door every morning. If you make your way to the airport, you should take the Shuttle Bus option, which leaves every 30min. and is free of charge.

We had our breakfast outside the hotel, in the mall on the opposite side of the road. They have all sorts of kithcens, including local food restaurant, fast food and Polar cakes.

One more thing to mention is the location. After reading the previous reviews, I felt a bit nervous about the location of Grand Roxy, but finally, it turned out to be well-situated for tourists like us. City centre was within 30mins by public transport, 15mins by taxi, so not much worse than hotels in the inner districts of Singapore.

All in all, we had a pleasant stay in the city of perfection, and I'd recommend this hotel for everyone!

I found the Grand Mercure Roxy to be very convenient and comfortable for an overnight stop while transiting through Changi Airport. The free hotel shuttle provided a prompt and speedy service to and from the airport.
Service thoughout the hotel was friendly professional and most helpful. The hotel is showing signs of age and some of the carpets in the room level public areas are looking tired but the room itself was clean and attractive. Bathroom plumbing needed some attention but still functioned satisfactorily.

Had I discovered TripAdvisor before I booked this hotel I would not have done so. The hotel itself was perfectly comfortable and an error in the rooms we were given was quickly corrected. The pool is also very impressive, especially at night. The problem for us was the location and it woud have suited us much more to be closer to the city centre. If you want to spend time in city centre then it would make more sense to stay around Orchard Road. The only thing of interest around the hotel is the shopping centre over the road and the cheap and tasy local food available there.

We used this hotel as a single night stopover and must say the only good thing about it is the free shuttle service to the airport. It lacks personal touches that other hotels in Singapore give, such as complimentary water, and proper lounge bars for late night drinks. Be aware that all bar/cafe areas close before or no later than 11pm. Staff are not particularly friendly and meals are not great considering the price at either the main restaurants or pool bar. On our visit here it appeared that the bar staff were having words and were not being considerate to guests within the proximity who may have overheard, which we were not impressed with and none of the staff made any attempt to apologise either. On a plus note the pool is nice should you require some relaxation before a flight home. We are certain there are better hotels in Singapore as we have stopped in other city hotels and the decor in the Roxy suggests it is an older hotel that has been tarted up rather insufficiently over the years. All in all rather shabby chic and not worthy of three or four star.