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Sheraton Dubai Creek Hotel and Towers: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 73 reviews
73 Reviews
5.0 of 5 stars
33
4.0 of 5 stars
20
3.0 of 5 stars
4
2.0 of 5 stars
8
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#61 of 291 hotels in Dubai
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 262
Description: Striking 11-story Hotel with unique architectural design, located downtown on the Dubai Creek Corniche, near businesses & shopping This description is based on information provided by the hotel.
Address:
Baniyas Street, Creek Road
Dubai
United Arab Emirates
Check Rates: $417 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sheraton Dubai Creek Hotel and Towers

( 3-7 of 73 )
“Love to be here, as always!!!”

Sheraton Dubai Creek Hotel and Towers

5 of 5 stars
Miami, Florida
Jun 18, 2008
4/5 found this review helpful

I always choose this hotel because of the location and most of all the staff, which I've known some of them in the last 15 yrs. Although there are lots of brand new hotels in Dubai, but I still considered this place as my second home...
The Restaurants are great. I've tried all the Indian restaurant in Dubai but Ashiana is still my favorite...

  • This TripAdvisor Member:
    • Liked — The staff and the Ashiana Restaurant
    • Disliked — None
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hands0meRob's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Business
Age group: 35-49
Member since: May 26, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping, Golf
Was this review helpful? Yes No
Management Response
sheradxb, General Manager
(Management representative)
Jul 22, 2008
Dear Hands0meRob,

I am writing in relation to the review of our hotel which you posted on the Trip Advisor website on June 18, 2008.

I would like to thank you for taking the time to write the review and for posting it on the Internet. We value all feedback from our guests both, positive and negative, as this is the only way to ensure that we continue to better our service and our facilities to make your stay at our hotel a more pleasant one.

I was delighted to read that your recent stay here with us was up to your expectations. Our goal is to make sure that all guests feel as though they belong during their stay with us and that each visit is a special one and I do hope we achieved our goal during your visit.

I hope that we will be able to welcome you back at our hotel soon again and if there is anything I can do to assist you, please do not hesitate to contact me directly on thomasvan.opstal@sheraton.com .

Yours sincerely,

J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $417 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good stay but there's better out there”

Sheraton Dubai Creek Hotel and Towers

4 of 5 stars
Scotland
Jun 9, 2008
4/7 found this review helpful

Stayed for 3 nights during Oct 2007.

Overall, the hotel is comfortable and clean. However, I was not blown away by any aspect of my stay. Check in was fast and our room had a great creek view.

The location is perhaps not suited to most tourist's tastes. You will need to get a taxi to most places, however, they are not expensive. If I ever visit Dubai again (although probably not, as there's nothing much to see or do), I would probably opt for a hotel on the beach side.

Breakfast at the Sheraton was ok. The selection was adequate and there is a very nice balcony to sit at.

As I visited Dubai in the holy month of Ramadan, no food or drink was allowed to be consumed at the pool area, and eating places everywhere were screened off so as not to offend those following the traditions of Ramadan. some bars and restaurants were also closed in other hotels we visited during our trip. This is something to bear in mind if you are travelling at this time.

In short, the Sheraton Creek side is an good hotel but nothing spectacular.

  • This TripAdvisor Member:
    • Liked — The view over the creek
    • Disliked — The location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ST1982's Summary
Date of Stay: October 2007
Traveled with: Friends
Visit was for: Other
Age group: 25-34
Member since: May 25, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $417 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the Sheraton and Thomas!”

Sheraton Dubai Creek Hotel and Towers

5 of 5 stars
Virginia
May 30, 2008
5/5 found this review helpful

I traveled with 3 other women last week, and stayed at the Sheraton Dubai Creek for 7 nights. I truly appreciated the kindness of everyone on staff, including Thomas, who as you can tell from his review responses, cares more about his hotel than any other manager I've ever seen.
The rooms were lovely and clean, and the quality of the food in the hotel was not something I often see at hotels in the states. Our room was 107 and overlooked the creek, which had amazing views. I also loved all the gorgeous, unique flower arrangements around the hotel.
I had 2 jet-lag massages while I was there, and they were wonderful and very well priced. For 80 minutes, it was about $90 which is a steal if you've priced other resort spas.
The pool was wonderful, as the chairs are all padded lounge chairs and there's plenty of shaded areas to sit.
The hotel also arranged for our Arabian Adventures tour, which was a real treat. We never had a problem getting a taxi, which are very inexpensive. The Sheraton is a short drive from just about every destination you'd wish to visit, but really you don't have to leave the hotel if you don't feel like it, as there are Italian, Indian, and Japanese restaurants, not to mention the pub, a pastry bar, and a mid-day mini-gourmet buffet in the lobby.
I want to go back already! Thank you, Thomas for such a wonderful stay.

  • This TripAdvisor Member:
    • Liked — The food!
    • Disliked — That I had to leave eventually:)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vabelle77's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with family
Age group: 25-34
Member since: August 11, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $417 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“With all the choice in Dubai of Hotels, I would pass by this place”

Sheraton Dubai Creek Hotel and Towers

1 of 5 stars
seanbos
May 26, 2008
1/7 found this review helpful

The location is a little poor with not much around the hotel, other then the creek. I found the staff very rude for this quality of a hotel.

Room was clean. Pool area was okay.

Overall I would rate it as a 4 star place based on location, room decor and services. but I will avoid this place in the future.

  • This TripAdvisor Member:
    • Disliked — service and location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanbos's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: May 26, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Pet owners, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with teenagers
Was this review helpful? Yes No
Management Response
SheratonDubai, General Manager
(Management representative)
May 28, 2008
Dear Madam or Sir,

thank you very much for posting your review of our hotel on Trip Advisor - we appreciate you taking the time to post your review as we take all reviews - positive or negative - serious as they enable us to evaluate our services and help us to identify what we are doing right and where we need to improve.

I noted your comment about the location of our hotel and believe that this is a matter of personal preference. Our property is the only hotel located right at Dubai's famous Creek and we are in walking distance to some of Dubai's most popular tourist attractions, namely the Gold Souk and the Spice Souk. Also, our hotel is about 3 minutes walk away from the nearest water taxi station and from there it is only a short boat ride to several other interesting sites like the textile souk, Dubai's historic old-town, the Dubai Museum and famous Bastakiya.

We are also close to two of Dubai's major shopping centres, the Deira City Centre and the Festival City Shopping Complex and are closer still to the Dubai Creek Golf Club.

For business travellers our location has also certain advantages, as we are located next to the Dubai Chamber of Commerce, the head-office of the National Bank of Dubai, the Dubai Municipality and the Etisalat headoffice. Likewise, the Department of Tourism and Commerce Marketing is located next to our hotel and therefore, I do not believe that the location of our hotel can be described as 'poor' - but as earlier mentioned, the location of a hotel obviously depends on personal preferences.

I have also noted that you found my colleagues in the hotel rude and I would very much appreciated if you were to contact me again and let me have the details of your experiences as I would like to follow-up on this matter. As you can see from the other reviews of our hotel on Trip Advisor, we receive many favorable comments about our service standards and we obviously want to maintain this level of service and hence, I would be interested to learn where we went wrong.

Please accept my apologies if your encounters with my colleagues at the hotel were not up to standard. I do hope that we will have the opportunity to welcome you back to our hotel and I would appreciate it if you were to contact me directly whenever your travel plans bring you back to Dubai.

I look forward to meeting you personally and remain,

Yours sincerely,


J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers

thomasvan.opstal@sheraton.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $417 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great hotel”

Sheraton Dubai Creek Hotel and Towers

4 of 5 stars
Adelaide, Australia
May 12, 2008
7/8 found this review helpful

This was my second trip to Dubai (what a great place!!) and my first stay with the Sheraton Dubai Creek.

Firstly, don't be put off by the location of the hotel. Being in the city has many advantages, and regardless, taxis are plentiful and cheap (by Australian standards). Make sure that you book a room in the Tower section of the hotel, and pay (or beg) for a room that overlooks the Dubai creek. This is definitely worthwhile.

The Sheraton Dubai Creek is a very comfortable 5 star hotel. It is not the newest hotel in Dubai but the rooms are clean, a reasonable size, and well maintained. We stayed for 6 nights and were always greeted by staff at the hotel by our names, and nothing was too much trouble. Hotel dining expenses are exactly what you would expect to pay for this class of hotel.

The biggest decision facing somebody contemplating Dubai is whether to stay at the beach, or in the city. This decision can only be based on what you want from your holiday!! Jumeirah Beach is great, although somewhat isolated, but again, taxis are plentiful. Regardless, I think that Dubai now represents a genuine holiday destination, and is no longer merely a "stop-over". We had 7 great days, being a combination of activities and relaxation, and could have stayed longer. Must do's are : Wild Wadi; Desert Safari; Gold Souk; Mall of the Emirates; Dubai creek dinner cruise.

Many comment about the ongoing building, and traffic, in Dubai. Yes, many areas are disrupted by building, but this is not "intrusive" to the point of annoyance. Indeed, you are witnessing the birth of a totally modern city that will be one of the world's great travel destinations. Secondly, traffic is heavy (particularly during rush hour) but if you avoid travelling in those peak times, the delays are minimal (common sense!).

Ladies, your dress should be "conservative". Bikinis are fine at the beach/hotel pool, but not appreciated elsewhere. Longer dresses (about knee length) or jeans, and covered shoulders are the norm in shopping malls and on the street.

The only disappointment was the Dubai Zoo. It was not to the 1st class level I expected of this outstanding city. In fact, I thought it was a bit sad.

Nevertheless, Dubai offers a fantastic variety of activities, only limited by your time, and your wallet. Dubai, and the Sheraton Dubai Creek Hotel, are strongly recommended. Personally, I can't wait until "Dubai World" begins to open its' doors from 2010.

  • This TripAdvisor Member:
    • Liked — Location, quality of hotel, staff.
    • Disliked — No issues.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Speedbox's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: February 19, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Management Response
sheradxb, General Manager
(Management representative)
Jun 2, 2008
Dear Speedbox,

I am writing in relation to the review of our hotel which you posted on the Trip Advisor website on May 12, 2008.

I would like to thank you for taking the time to write the review and for posting it on the Internet. We value all feedback from our guests both, positive and negative, as this is the only way to ensure that we continue to better our service and our facilities to make your stay at our hotel a more pleasant one.

I was delighted to read that your recent stay here with us was up to your expectations. Our goal is to make sure that all guests feel as though they belong during their stay with us and that each visit is a special one and I do hope we achieved our goal during your visit.

I hope that we will be able to welcome you back at our hotel soon again and if there is anything I can do to assist you, please do not hesitate to contact me directly on thomasvan.opstal@sheraton.com .

Yours sincerely,

J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $417 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sheraton Dubai Creek Hotel and Towers

( 3-7 of 73 )
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Sheraton Dubai Creek Hotel and Towers Also Known As

Address: Baniyas Street, Creek Road, Dubai, United Arab Emirates