I stayed at the Meliá Recoleta Plaza for four days earlier this month, during my first visit to Buenos Aires. Here's my breakdown:
THE GOOD
- great location, in a quiet street in the famous Recoleta neighborhood, a couple of blocks away from the Recoleta Cemetery and from Patio Bullrich (an upscale mall with lots of designer shops);
- elegant and classic decor and overall ambience (albeit nothing extraordinary);
- well equipped and decorated room (again, pretty solid, but nothing too special);
- internet access included;
- very good breakfast (included).
THE NOT SO GOOD
- the staff, while very professional, wasn't particularly warm or friendly. Some of them came across as borderline snotty;
- pretty cheap toiletries (specially the shampoo and hair conditioner) for a supposedly premium hotel, and one which expressly calls itself "boutique hotel";
- no wi-fi, only wired internet access, with no network cable in the room (?) (had to ask for one);
THE BAD
- very expensive rates, completely incompatible with the overall level of the hotel: not a good value at all;
- inconsistent maid service: used towels and bathrobes were taken away, but no clean replacements were left on my first day. They must have assumed that since there was only one guest (me) in the room, there was no need to keep two sets of towels and bathrobes available to said guest;
THE INTOLERABLE
- Paper thin walls! And I really mean this. While sitting on the toilet, I could hear everything the two girls in the room next to mine were saying. I could almost swear there was nothing but a single layer of drywall between them and me. When they flushed or turned on the shower, I could hear it almost as if they were in my bathroom.
One of the nights I was there, these girls decided to invite in, at around 3-4 a.m., a couple of "friends" of theirs for a very loud private party. Needless to say, I had as much of a sleepless night as they did, even though they were having all the fun.
The next night, they decided to throw another "party", this time with the added feature of loud music/tv. Fed up, I called the front desk, and the person on duty apologized, while simultaneously shrugging me off, saying "we are aware that these guests are making a lot of noise, we'll ask them to be quiet, but it's complicated because they're young girls, and there's not much we can do". Excuse me !?!?! Maybe I should've said the same time at checkout: "you know, I'd really like to pay you, but it's complicated". After I got really mad and mentioned the P word (police), he offered me to change rooms (at 3 a.m.!).
Since I really needed to sleep and was too tired to make a scene, I was forced to get dressed at 3.a.m. and go to another room, while leaving my stuff in the original room. That was totally unacceptable!!! Instead of demanding that the girls be quiet, they gave them a free pass to party all night long, at my expense.
Did I at least get an apology or some kind of compensation for my sleepless night and for all my trouble? No, sir. I did get a survey form to fill out, though.
Bottomline: Even without the paper-thin walls, sleepless nights, and the ridiculous way the staff handled the situation, I would only recommend this hotel at maybe half the average price shown by tripadvisor. Given that these premium prices won't even guarantee you the right to a peaceful night's sleep, I wouldn't recommend it to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Other