I was supposed to stay here in June 2008, but could not get to Chiacgo because of the summer floods. My transportation was cut off. I called Expedia to cancel my reservation, who contacted the hotel. The hotel told them they would not refund us the money. We had to pay 100% of the room we never stayed in. I have never been to Chicago and was really looking forward to the trip. This was not up to me. If I could have I would have been there!! Where I come from, when there is a natural disaster, people come together and help each other out! This kind of behavior is inexcusable!! I don;t know how these people can sleep at night! Not only did they take my money, but they probably rented the room out out someone else!! So, unless you can afford to throw away over $100, be careful about reserving a room here...you never know what's going to happen....FYI, Expedia felt so bad about it, they gave us a $50 credit. They were very good to deal with and I highly recommend them!!
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