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The Ritz-Carlton New Orleans: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 182 Reviews
5.0 of 5 stars
72
4.0 of 5 stars
52
3.0 of 5 stars
22
2.0 of 5 stars
22
1.0 of 5 stars
14
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#35 of 156 hotels in New Orleans
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 452
  • Address: 921 Canal Street New Orleans, LA 70112
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Closed due to damage from Hurricane Katrina until December, 2006. This description is based on information provided by the hotel.
Check Rates: $304 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Ritz-Carlton New Orleans

( 12-16 of 182 )
“Ritz New Orleans, overlooks the small stuff”

The Ritz-Carlton New Orleans

3 of 5 stars
Buffalo, NY
May 31, 2008
1/2 found this review helpful

I have stayed at this hotel twice after Katrina ,and I think that the Ritz is not as great as everyone says. It is beautiful with a lovely lobby and public spaces, but the attention to detail in the housekeeping staff is disappointing.
Not once were the toiletries replaced over a 3 night stay and neither was the coffee and water. Even after we requested specifically more coffee and bathroom supplies, only a few bottles of shampoo, etc arrived.
no soap, no coffee.
Our friends, staying in a different room never got chocolates or newspaper in their rooms. Yes, it does sound petty, but i guess it is still the little things that count.
I do think i would stay there again, because the price is right at $179 a night, but it does make me think twice about staying at La Quinta for 1/3 the price.

  • This TripAdvisor Member:
    • Liked — The wonderful fresh flowers in the lobby
    • Disliked — Lack of attention to detail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
missmc123's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: February 19, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
Was this review helpful? Yes No
Check Rates
Average price*: $304 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A very nice stay”

The Ritz-Carlton New Orleans

5 of 5 stars
Seattle, Washington
May 28, 2008
1/1 found this review helpful

My wife and I spent four nights at the New Orleans Ritz Carlton over the Memorial Day holiday weekend. The room had a nice view over the garden court, was very clean and nicely appointed.
Ask for a room higher-up to avoid street and party noise.

The staff was extremely courteous and helpful. On check-in, we were offered access to the Club Lounge at no extra charge - very worthwhile for picking up a cup of coffee and a small treat. The hotel is well-situated. It's not in the French Quarter (which can be very noisy) but within a relatively easy walk. There always were plenty of cabs to take you to more distant locations (or if you don't feel like walking in the sometimes oppressive heat and humidity of New Orleans).

Sunday brunch at Melange is expensive - $39 - but offers a wide assortment of tasty items, including sushi, prime rib, an omelette bar and loads of other items. It's worthwhile if you don't plan on eating again until late in the evening.

The bar scene at Melange can range from quiet and intimate (on Wednesday night) to boisterous and crowded (Saturday with two weddings and a convention at the hotel).

WiFi is expensive - $13.00 per day. If you have a wireless data card, this is a good place to use it. Had access on AT&T, but had problems on Sprint.

This is a great hotel and we plan to return.

  • This TripAdvisor Member:
    • Liked — Friendly and helpful staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vanem1's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 50-64
Member since: May 28, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: $304 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Almost a wreck”

The Ritz-Carlton New Orleans

5 of 5 stars
Long Island, NY
May 26, 2008
0/1 found this review helpful

I was the Maid of Honor for my best friends wedding and had booked around 29 rooms in the Ritz. Us bridesmaids had spent hours making up some very nice gift bags for wedding attendees which also contained directions to the wedding! The Ritz staff assured me that all the gift bags would be delivered 2 days prior to the wedding. The afternoon before the wedding it was brought to my attention that no one had received a bag. An employee by the name of Johanna assured me it would be taken care of immediately. At about 130 am I phoned the hotel operator because the bags still hadn't been delivered. She informed me there was no manager for that shift and she would have someone call me back. A very nice young lady named Jenifer returned my call within a matter of a few minutes. She introduced herself as Loss Prevention but would be the "acting" overnight manager and assured me once again this matter would be taken care of. I was skeptical..about 10 minutes later, Jenifer called me back. She explained that only 10 bags remained and she had no indication of who received what. She offered to photocopy the directions and include a nice letter offering those who didn't receive a bag to pick it up at the front desk. Jenifer put that under every single guests door in the wedding party and literally saved us from having a disaster. She also put together two very extravagant gift bags for the bride and groom and delivered them herself to the room. If it wasn't for her actions noone would have made it to the wedding on time or at all. Unlike most of the other employees we encountered she was the only one who was truly concerned about our issue. We almost lost faith in the Ritz but thanks to one employee..We will definitely be returning!

  • This TripAdvisor Member:
    • Liked — Convenient location
    • Disliked — Room sevice was horrible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wrldtrvl08's Summary
Date of Stay: April 2008
Traveled with: Large group or tour
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: May 25, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $304 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ritz It Up”

The Ritz-Carlton New Orleans

4 of 5 stars
Vancouver, Canada
May 25, 2008

The Ritz Carlton in New Orleans is well located on Canal Street, bordering the French Quarter. It is about 2 blocks away from the beginning of Bourbon Street, short walks away from many historical sites and it's near the street car stop you take to ride up St Charles street into the Garden District.
The room on the 7th floor we had was very spacious, tastefully decorated and clean with a king bed. It didn't have a view; but we didn't ask for the more expensive room that had views. Although the shower pressure was very low, the bathroom was stocked with a nice brand of soaps/shampoos/lotions.
The staff are friendly but make sure you ask the concierge when you have a question about anything outside the hotel as both times we asked something of the person at the front desk, we were given the wrong information. Another note: if you leave a beverage bottle in your room that isn't completely full, it will be thrown away by the housekeeper (we lost 2 large bottles of fruit drinks that were 1/2 empty).
The only time my husband and I ate at the hotel restaurant was to have appetizers but the food was really good and not too expensive. ( I had crawfish quesadilla that came in 4 slices and was really tasty and filling for about $15). I noticed a sushi cart set up every evening in a lobby area by the restaurant/bar. The restaurant has live music and the night we were there, 2 famous local musicians showed up to play with the jazz band.
The hotel lobby offers complimentary lemonade in the afternoons. It seemed that the check-in counter located on the 3rd floor usually had one person working so service can be a bit slow. If you park a rental car in the valet parking lot it will cost you $32 a day. Overall, the hotel was a great place to stay. It's quiet and very pleasant.
I will write other tips on New Orleans in different reviews about the city and restaurants.

  • This TripAdvisor Member:
    • Liked — The clean, spacious guest room.
    • Disliked — Low water pressure in the shower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maureen_Vancouver's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: July 11, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $304 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fabulously Elegant Retreat”

The Ritz-Carlton New Orleans

May 24, 2008

This was just a magnificent stay. We go to New Orleans about once a month and just decided to stay at the Ritz. We booked a room on the Club Level for one night, but ended up extending it for 2.

We arrived at night and were a little tired. We entered the typical Ritz entrance but the Club level is quite a confusing way from the main entrance. The first time was a little crazy, but after a the first walk-thru it was fine.

I can't say enough positive things about my stay there. Gracious and lovely are just the most appropriate way to describe it. The building is a beautiful Grand Dame. Elegant in every fashion. Beatiful floral arrangements at every turn that lightly scent the air. Books available to peruse while you enjoy a cocktail. I felt like I was staying at an elegant B&B without the forced friendly-ness of being in someone's house and sharing meals.

The room was lovely. Very English country. I loved it. The bathrooms were fabulous and they provided Bulgari products, which I love. I absolutely loved the room.

The Club level provided 5 presentations a day and by the time we arrived it was just savories and cocktails, which was fine. However all the presentations were great. We would get coffee, tea and a light breakfast and really be good for the rest of the day. We could come back in the afternoon for a cocktail and snack before heading out for dinner. We actually saved money on food. The quality was fabulous and the portion sizes were right on - just little bites. Not enough to fill you up, but enough to curb the appetite or get you going in the morning.

The hotel provides a complimentary Mercedes to shuttle guests from place to place. We really prefer to walk and take the trolley but we did utilize it for a ride to Emeril's and Adubon Park one early morning.

The service was lovely. It was friendly, yet restrained.

We typically stay in another hotel, but I believe this will be our new Crescent City standby.

  • This TripAdvisor Member:
    • Liked — Elegance, decor, presentations, location
    • Disliked — No Pool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lagniappe34's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: February 02, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $304 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Ritz-Carlton New Orleans

( 12-16 of 182 )
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