I stayed here for two nights for a big concert event in town. Although I had requested a non smoking room, I arrived about 9:30 pm and was informed that no more non-smoking rooms were available. I consequently explained that my booking confirmation said I had reserved one. Not taking much interest in what I had to say however, the girl at the desk remained straight faced, not even offering an apology for not being able to accomodate my request.
When I continued to inquire about it, she got an attitude and said that they had been booked for 2 days and "You can't touch these rates." Ridiculous! Besides the fact that it wasn't true, what do your rates vs. other hotels have to do with your service? We agreed to do business under certain conditions at a certain price, period.
Well, realizing I was fighting a losing battle, I took the smoking room. The room was ok, but the view was awful. Seriously, it was a bright sunny day outside the next day, but the window was always grey because it faced the center of the hotel - which was nothing but other rooms with bad views and no sun because this "square hole" ran all the way through the hotel to the ground.
The room stunk as well. A nasty, overdone airfreshener type smell that hung over the room made me feel nauseous; fortunately however, I was not in the hotel much during my stay.
On the positive, the room was clean, the maids were pleasant, and some of the other front desk employees were more helpful. But the bed felt like sandpaper...GIven the variety of hotels in New Orleans, I don't think I would stay here again.







Value
Location
Cleanliness
Check in / front desk




