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Sheraton New Orleans Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 179 Reviews
5.0 of 5 stars
38
4.0 of 5 stars
73
3.0 of 5 stars
25
2.0 of 5 stars
23
1.0 of 5 stars
18
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#49 of 156 hotels in New Orleans
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 1110
  • Address: 500 Canal Street New Orleans, LA 70130
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Sleek Downtown Convention Hotel in 49-story tower overlooking Mississippi River & the French Quarter. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service Swimming Pool
Check Rates: $213 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sheraton New Orleans Hotel

( 10-14 of 179 )
“Great location”

Sheraton New Orleans Hotel

Jun 29, 2008

Stayed here for two nights for a conference. This hotel was the site of the conference so I had little choice but this was okay.

I requested a room on the Club level and despite a rather snooty check-in agent who told me that this was a request and could not be guaranteed (despite Starwood membership), I did get a room on the 47th floor.

The room was very nice with great toiletries in the bathroom by Bliss. Plenty of hot water with great pressure. Free water and a nice robe on the Club floor too.

The Club lounge was great with amazing views of the city and the river. The staff in the lounge could not have been nicer. They put out wonderful cookies in the evening and one of the ladies went out of her way to find me a cookie to have for breakfast the next morning as I had to leave the hotel at 4.30 am for an early flight.

I had breakfast in the Club lounge on my first morning and it was generous with great pastries. The evening hors de ouvres were also generous.

Outside of the snooty check-in person all other staff were exceptionally friendly. I was greeted by any and all staff that I passed in the hallways or elevators.

New Orleans still has a way to go to recover - go and visit and spend some money in this wonderful city

  • This TripAdvisor Member:
    • Liked — Location close to the French Quarter
    • Disliked — Elevators were slow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travellingnurse50's Summary
Date of Stay: June 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: June 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice Hotel, great location”

Sheraton New Orleans Hotel

4 of 5 stars
Alexandria, Virginia
Jun 20, 2008

This hotel has a great location on the edge of the French Quarter, two blocks from Harrah's, three from River Walk, and not a bad walk from the convention center. It is close to all three of New Orleans' street car lines. It has an excellent meeting facility which was perfect for our conference of about 800 people. This was my second stay in this hotel - the first was a few weeks before Katrina. They've renovated a bit, and it shows. Not major changes - mostly looks the same, but a little fresher and less worn.

Food for the conference was good, but the coffee was lousy. Why can't upscale hotels make good coffee for large groups when even Dunkin' Donuts can make a decent cup? Even the coffee in the restaurant was poor. Fortunately, there is a Starbucks in the lobby. Service, however, was excellent - the staff was friendly and helpful. By the way, don't eat in the hotel restaurant, it was good but not spectacular, and VERY expensive for what you get. Fortunately, I only did one breakfast there.

My room was by the elevator, which worried me, but there was no extra noise from the elevator. My room had an unusual layout for a chain hotel room - the bathroom was not by the door, it was on the other side of the bedroom. The king size bed was as comfortable as I've come to expect from Sheraton - very. There was also a very comfortable easy chair, but it did not have a good view of the TV. I especially liked that the windows had interior wooden shutters instead of a curtain. It was very attractive, and made it easy to control the amount of light. Maid service was excellent.

All in all, a very good hotel.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Pay extra for Internet and Fitness Center.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flash54's Summary
Date of Stay: June 2008
Traveled with: Large group or tour
Visit was for: Business
Age group: 50-64
Member since: August 01, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice Hotel”

Sheraton New Orleans Hotel

3 of 5 stars
Chicago
Jun 11, 2008

This is a lovely hotel. The bell staff were fun and very informative. After we checked in we stopped by to get a recommendation from them on a lunch spot. They chatted us up then sent us to Acme Oyster Co. Great call we couldn't have been happier. Our room was really nice with a beautiful view. The pool was smaller then expected but nice. They could use more chairs but laying on the edge of the pool was just fine. We had one minor hiccup but nothing to stress over. This is a great location to the Quarter and a Starbucks in the lobby. I would stay here again.

  • This TripAdvisor Member:
    • Liked — The pool
    • Disliked — Towel service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lndylu's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: September 13, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
I do not recommend this hotel for:
Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice stay at the Sheraton”

Sheraton New Orleans Hotel

4 of 5 stars
Massachusetts
Jun 11, 2008

I stayed at the Sheraton while at a conference. Stayed 2 nights. Room was clean and maintenance fairly good. Nice view of the river. Good location. Room service(breakfast) was very prompt food good and at temperature. Also a Starbucks in the lobby. Staff accomodating. After reading other reviews I expected noise but it was very quiet. Good trip all in all.

  • This TripAdvisor Member:
    • Liked — view from room.
    • Disliked — maintenance just a bit off
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baystate1's Summary
Date of Stay: June 2008
Traveled with: Solo traveler
Visit was for: Other
Age group: 50-64
Member since: February 18, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“No problems for me”

Sheraton New Orleans Hotel

3 of 5 stars
Detroit, Michigan
Jun 9, 2008

I stayed at this hotel June 1-5 2008 for a conference. I stayed on the 47th. floor (club room). The first room was a view of the french quarter, but I wanted a water view. I went back down to the desk, and they changed me without any problem at all. I checked in about 11:00 a.m. so I ran into no line, but I did notice that about 2:00 p.m. there was a small line, but there were people at each check-in desk helping people.

There is not really any place in the hotel to eat. They only have one place on the second floor, and after looking at their list of foods and their price I went to MCDonalds across the street.

I really liked the location, so close to everything, and with the water view I had, the lights at night were really pretty.

I found every staff member to be kind, and very helpful. If I needed extras from housekeeping they always gave it to me. I guess it could be because I tiped them each day. But I do that anywhere I stay.

I must say however that driving around the area sucks. I had such a hard time. It seems that every road is one way, and it was never the way I wanted to go. But I managed. The streets are sooooo narrow too. Watch out about parking at the hotel, it cost me over 30 bucks a night. Having a car is not nesssary unless you want to go outside of the city. You can catch a shuttle at the airport, I think it cost $15 each way. And the trolly takes you just about anywhere you would want to go in the downtown area, plus other areas. And it is only $1.25 per trolly ride.

If I went for a conference again I would stay there, but for just my self I most likely would look for a cheaper and more family friendly place. Some place I could eat at the hotel and not have to go look for something.

All and all, my stay was nice.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mymisfit's Summary
Date of Stay: June 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: August 28, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sheraton New Orleans Hotel

( 10-14 of 179 )
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Sheraton New Orleans Hotel Also Known As

Address: 500 Canal Street, New Orleans, LA 70130